topic Re: Account suspended and can’t see how much my bill is in Contracts & Billing

Account suspended and can’t see how much my bill is

Sarahd1101 — Wed, 28 Jun 2023 22:47:16 GMT

I am unable to see how much my bill is due to account being suspended so made a payment that should roughly cover the amount and still suspended.

I can’t use my phone to text or contact ee for a billing amount,can anyone advise me please.

sarah

Re: Account suspended and can’t see how much my bill is

Chris_B — Thu, 29 Jun 2023 05:54:55 GMT

@Sarahd1101 If you have paid enough to cover the bill it’ll take up to 24 hours before you get a working signal again. It’s probably best to call customer services to check you have paid enough or you’ll be waiting for ever.

Re: Account suspended and can’t see how much my bill is

Iskuroon — Tue, 05 Sep 2023 09:32:02 GMT

It wasn’t working my app to see my bills I am sorry

Re: Account suspended and can’t see how much my bill is

Katie_B — Tue, 05 Sep 2023 09:33:28 GMT

Hi @Iskuroon.

Welcome to the community.

What version of the app do you have?

Are you able to log in to your My EE online OK?

Katie