topic Re: Switching from PAYG to Pay Monthly in Contracts & Billing

Switching from PAYG to Pay Monthly

chitminthu — Mon, 04 Sep 2023 09:14:46 GMT

Hi,

I am currently on PAYG and looking for a way to switch to Pay Monthly. So, I navigated to SIM plan, selected the one I wanted, since I am currently PAYG customer, selected the existing customer option. Then after logging in, I was redirected to https://ee.co.uk/what-do-you-want-to-do-today page. I am stuck in that stage. I tried the link for Switch to Pay Monthly from PAYG, it is not working anymore. Is there a way I can switch without visiting a store?

Thanks in advance.

Re: Switching from PAYG to Pay Monthly

chitminthu — Mon, 04 Sep 2023 09:04:37 GMT

I am having the same issue. Did you find a way to solve this?

Re: Switching from PAYG to Pay Monthly

chitminthu — Mon, 04 Sep 2023 09:08:10 GMT

Hi @XRaySpeX ,

The link you mentioned is not working. Is there a way to switch online without visiting store? Whenever, I tried to select plan and login, the website said something went wrong.

Re: Switching from PAYG to Pay Monthly

Christopher_G — Mon, 04 Sep 2023 11:41:20 GMT

Hi @chitminthu

If you give our customer service team a call, they'll be able to upgrade you to a pay monthly contract.

Chris

Re: Switching from PAYG to Pay Monthly

chitminthu — Tue, 05 Sep 2023 09:28:24 GMT

Hi @Christopher_G ,

I managed to contact the customer service team, and they did it for me. Thanks for the suggestion.

Chit

Re: Switching from PAYG to Pay Monthly

Leanne_T — Tue, 05 Sep 2023 09:48:41 GMT

Thanks for letting us know @chitminthu

Leanne 🙂

Re: Switching from PAYG to Pay Monthly

Jonathan211 — Fri, 19 Jan 2024 23:07:17 GMT

I've been trying to buy a pay monthly plan online and whenever I choose one it says unavailable. What can I do?

Re: Switching from PAYG to Pay Monthly

Katie_B — Sat, 20 Jan 2024 07:26:17 GMT

Hi @Jonathan211.

I'm sorry to hear this.

What plan are you trying to purchase?

I'd love to look into this for you.

Katie