topic Re: Upgraded Sim before end of contract in Contracts & Billing

Upgraded Sim before end of contract

JStockton98 — Wed, 30 Aug 2023 22:23:36 GMT

I’ve recently upgraded from my 24 month phone contract to a sim only contract, however my phone contract still has 30ish days left on it and I’ve just received my new sim. I have not activated it yet so how does the billing situation work? Will i get charged from the moment i activate it or the moment i received it? When my current phone contract ends will it just end or will it rollover?

Re: Upgraded Sim before end of contract

Christopher_G — Thu, 31 Aug 2023 08:03:10 GMT

Hi @JStockton98

Welcome to the community.

The SIM only contract will begin when your current contract ends. The price plan should just change and you can continue using the old SIM.
Chris

Re: Upgraded Sim before end of contract

JStockton98 — Thu, 31 Aug 2023 10:02:33 GMT

Thanks! Do you know if i will be charged for the new sim immediately when i receive it or when i activate it or when my current contract ends?

Re: Upgraded Sim before end of contract

Christopher_G — Thu, 31 Aug 2023 10:25:14 GMT

The price changes after the minimum term of your phone contract ends, @JStockton98. You'll get a message from us the day before the plan changes to SIM only.

Chris