https://community.ee.co.uk/t5/Contracts-Billing/Lost-my-phone/m-p/1289234#M76548 <P>I've lost my phone does that mean I'll be charged on the next bill, plus I need a new phone could I ask you for this with sim&nbsp;</P> Thu, 31 Aug 2023 04:12:41 GMT Paulrhodes15 2023-08-31T04:12:41Z https://community.ee.co.uk/t5/Contracts-Billing/Lost-my-phone/m-p/1289234#M76548 <P>I've lost my phone does that mean I'll be charged on the next bill, plus I need a new phone could I ask you for this with sim&nbsp;</P> Thu, 31 Aug 2023 04:12:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lost-my-phone/m-p/1289234#M76548 Paulrhodes15 2023-08-31T04:12:41Z https://community.ee.co.uk/t5/Contracts-Billing/Lost-my-phone/m-p/1289238#M76550 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3960834">@Paulrhodes15</a>&nbsp; &nbsp;If this is a contract then you’ll still pay that contract until the minimum term date. &nbsp; If you have insurance then you need to make a claim. &nbsp; &nbsp;You need to call customer services to report the lost device as you will be responsible for any charges after 24 hours of you losing that device. &nbsp; You can request a replacement SIM card but EE will not just give you a new device that’s what insurance if for. &nbsp; So if you don’t have insurance you’ll have to purchase a device elsewhere and use your replacement sim in that device.&nbsp;</P> Thu, 31 Aug 2023 06:26:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Lost-my-phone/m-p/1289238#M76550 Chris_B 2023-08-31T06:26:19Z