topic Re: Call back in Contracts & Billing

Call back

Jammymarsh — Mon, 28 Aug 2023 10:21:45 GMT

I’ve been waiting for a call back regarding my phone bill. As calls are recorded I was told something about my bill and someone was going to look at it. Today at 9 am. I haven’t received any texts or emails or phone calls. I’m also still currently waiting on a new sim that was dispatched last week and I still haven’t received it

Re: Call back

Schockwave — Mon, 28 Aug 2023 10:30:48 GMT

@Jammymarsh , it is bank holiday weekend, so that may be why you have not heard from customer service, but you may have to ring them again.

As for the SIM card, they are sent out by second class post, so depending when last week, will depend when you will receive it.

I suggest you wait until tomorrow, when bank holiday is over and see if you have received the SIM card. If you are near an EE high street store and can get to one from tomorrow, as not sure they would be open today, go there with a photo ID and they will be able to supply you with one and you can then discuss your issue regarding your phone bill.

Re: Call back

Jammymarsh — Mon, 28 Aug 2023 10:37:25 GMT

I’m not sure why they would say they are going to call on Monday knowing it’s bank holiday that’s a bit odd

Re: Call back

Schockwave — Mon, 28 Aug 2023 10:40:52 GMT

@Jammymarsh , I would give them time, as they may be busy and may still be looking into this, the day is not over yet, especially if they said they would call you back today.

Re: Call back

Chris_B — Mon, 28 Aug 2023 13:24:23 GMT

@Jammymarsh Any one can forget it’s a bank holiday when they told you this.

Re: Call back

Katie_B — Tue, 29 Aug 2023 06:38:52 GMT

Good morning @Jammymarsh.

I am sorry to hear this.

Since your post yesterday morning have you received a call back?

Katie

Re: Call back

Jammymarsh — Tue, 29 Aug 2023 07:09:19 GMT

No , no call back and still no SIM card

Re: Call back

Katie_B — Tue, 29 Aug 2023 07:23:06 GMT

Thanks for getting back to me @Jammymarsh.

If you have not received a call back by this afternoon I would recommend getting back in touch.

Failure to receive a call back means agent feedback can be passed on.

Regarding your SIM, SIMs are posted via Royal Mail which can take 3-5 days.

Do you have an EE Store near by?

Speak soon,

Katie

Re: Call back

Jammymarsh — Tue, 29 Aug 2023 10:10:42 GMT

I will do. As for the sim it has been five working days

it was dispatched last week