topic Re: Merging two SIMO accounts in Contracts & Billing

Merging two SIMO accounts

Gravitypalls — Sat, 26 Aug 2023 18:22:36 GMT

Hi everyone,

I want to merge two accounts (one mine and the other a family member) to take advantage of the multi-line discount EE were offering. Currently, they both have separate EE accounts. Is it possible?

Thanks

Re: Merging two SIMO accounts

Chris_B — Sat, 26 Aug 2023 18:49:45 GMT

@Gravitypalls You need to call customer services to request a change of ownership. Both of you need to be present as they have to make this request and you need to accept that request. I’m not sure you’ll get the discount though.

Re: Merging two SIMO accounts

Gravitypalls — Sat, 26 Aug 2023 18:59:28 GMT

Ok thank you! Is there a reason I might not?

Re: Merging two SIMO accounts

Chris_B — Sun, 27 Aug 2023 10:37:31 GMT

@Gravitypalls Because you already have that contract your not taking out an extra line.