topic Proof of purchase in Contracts & Billing

Proof of purchase

Exemp — Sat, 26 Aug 2023 11:46:45 GMT

Hi,

I'm an ex employee who purchased an iPad Pro on contract 4 years ago and have damaged it. I need to get proof of purchase from EE so I can make a claim on my banks insurance but no one can find any history of the iPad on my account ever. Please help as I think it’s crazy that I was paying £50 a month for 2 years and you can’t find any history of it!

Re: Proof of purchase

Exemp — Sat, 26 Aug 2023 11:52:38 GMT

Please email me on ***** as the ee email obviously I have no access too.

Mod edit: [please don't post personal information on the community].

Re: Proof of purchase

Katie_B — Sat, 26 Aug 2023 11:53:31 GMT

Hello @Exemp.

If you wish for a proof of purchase please give our customer care team a call on 150.

The team will be able to help further.

Katie

Re: Proof of purchase

Exemp — Sat, 26 Aug 2023 13:57:25 GMT

No help at all there then, cheers for the waste of time.

Re: Proof of purchase

Katie_B — Sat, 26 Aug 2023 13:58:40 GMT

I am sorry we are unable to provide this, we have no account access here on the community @Exemp.

Our customer care team will be able to help get this to you.

Katie

Re: Proof of purchase

Kartik15 — Sat, 04 Jan 2025 17:18:33 GMT

Call many time they never send the proof of purchase. Third class staff

Re: Proof of purchase

Katie_B — Sun, 05 Jan 2025 08:10:40 GMT

Hello @Kartik15.

Thanks for coming here.

When was the last time you called our customer care team?

Did they confirm we have the right email address for you?

Speak soon,

Katie

Re: Proof of purchase

Kartik15 — Mon, 06 Jan 2025 17:22:20 GMT

3 days ago i call them and before that week as well i call ee and they told me to we send it to your email and it’s been 12 days I didn’t get proof of purchase

Re: Proof of purchase

Alex_H — Tue, 07 Jan 2025 08:22:36 GMT

@Kartik15 Have you double checked your spam/junk/promotions folders in case the e-mail has ended up there? If a proof of purchase is sent by e-mail it should arrive pretty much immediately. If it is not coming through at all it would suggest an incorrect e-mail address may be being entered by the guide when you call.

If it is not in any other folder, please give us a call on 150 to double check the e-mail it has been sent to and retry sending it when on the call.

Alex

Re: Proof of purchase

Kartik15 — Wed, 08 Jan 2025 01:18:26 GMT

I doubel check in spam and all other folders and I verified my email address 4 times but still I didn’t receive any email from you.

Re: Proof of purchase

Michael_D — Wed, 08 Jan 2025 09:27:12 GMT

Thanks for checking @Kartik15.

If it has not been received, I would recommend giving us another call so the team can make sure they take the email address correctly and get it sent out to you.

Michael