topic Re: 30 day notice dissapeared in Contracts & Billing

30 day notice dissapeared

Moh53 — Fri, 25 Aug 2023 17:41:44 GMT

So i put my 30 day notice in on the 24th of july, called yesterday to confirm it would go through they said this morning, and now its still not cancelled and after calling the agent told me there is nothing he can do, any help ??? its a 30 day rolling.

Re: 30 day notice dissapeared

Katie_B — Sat, 26 Aug 2023 06:12:58 GMT

Hello @Moh53.

Welcome to the community.

When you placed your disconnection request how did you do this?

Katie

Re: 30 day notice dissapeared

Chris_B — Sat, 26 Aug 2023 06:23:02 GMT

@Moh53 When did you take out this 30 day rolling contract? As 30 day rolling contracts have a 12 month minimum term.

If this 30 day rolling contract is as due because you reached the minimum term of a 12/24 month contract this doesn’t apply.

Re: 30 day notice dissapeared

Moh53 — Sat, 26 Aug 2023 08:35:15 GMT

24th july , called 150 and went through to the leave ee line , i assume thats the upgrade team

Re: 30 day notice dissapeared

Moh53 — Sat, 26 Aug 2023 08:36:25 GMT

24th july, and what 30 day rolling has a 12 month minimum term how does that make sense ? its called 30 day for a reason right ?
to clarify i got the sim on the 24th of july and put the 30 day notice in that day

Re: 30 day notice dissapeared

Chris_B — Sat, 26 Aug 2023 08:56:03 GMT

@Moh53 You might want to read THIS click the legal bit at the bottom of the page.

Re: 30 day notice dissapeared

Moh53 — Sat, 26 Aug 2023 10:54:14 GMT

no words honestly, still ive done this in the past and it always went through, why this time special? also any guidance on how to file a report on agents ive talked with? thanks.

Re: 30 day notice dissapeared

XRaySpeX — Sat, 26 Aug 2023 14:01:59 GMT

Then, @Chris_B , why would that PAY MONTHLY 30-DAY SIM ONLY page say "You can get even more from your pay monthly SIM with a 12 month plan" if it was already a 12 month plan?