topic Re: Can’t find my xontract in Contracts & Billing

Can’t find my xontract

Alisa — Sat, 12 Aug 2023 11:14:31 GMT

How do I find my original contract agreement….I want to pay off my phone in full

Re: Can’t find my xontract

Chris_B — Sat, 12 Aug 2023 11:22:24 GMT

@Alisa Your tariff and phone are part of the same plan they are not billed separately. You can not pay off the phone without paying off the remainder term of your contract. If you wish to terminate your tariff you’ll have to call customer services to request this so you can be told how much it’ll cost you to pay off your remaining term.

Re: Can’t find my xontract

SWWOLF36 — Fri, 25 Aug 2023 23:18:16 GMT

Didnt really answer tge main question. Where is the main contract? How do we find it. Ive looked everywhere and nothing. Where is a contract we sign in the store?????

Re: Can’t find my xontract

Katie_B — Sat, 26 Aug 2023 06:04:43 GMT

Hello @SWWOLF36.

Thanks for coming here.

How did you take your contract out?

You will have confirmation via email or paper confirmation if this was taken in store.

T&Cs for pay monthly contracts can be found via the EE website and contract dates can be found within your My EE account.

Katie

Re: Can’t find my xontract

Chris_B — Sat, 26 Aug 2023 06:32:31 GMT

@SWWOLF36 Sorry but I did answer the question. Looking at a contract doesn’t change how you are billed for the device and tariff. Looking at the contract and reading it doesn’t make the device and tariff 2 separate billing entities. If you took out a contract in store you had paper work or it was emailed to you. If you don’t have either of these now you need to call customer services, Your signed contract isn’t shown within your account and never has been.

Re: Can’t find my xontract

dougmari1943 — Mon, 26 Feb 2024 12:10:09 GMT

Why is EE so shy about letting customers view their individual contracts. ?

Re: Can’t find my xontract

XRaySpeX — Mon, 26 Feb 2024 23:18:17 GMT

@dougmari1943 : It's all there in your online MyEE under Home > Plans & Subs > Plan Details.