topic Re: Channel Returns webpage url in Contracts & Billing

Channel Returns webpage url

sb101 — Fri, 25 Aug 2023 19:56:30 GMT

Does anyone know the url for the Channel Returns page?

Spoke to an advisor called Thomas about an hour ago to cancel my 30-day rolling contract; EE have decided to increase my £9 plan to £13 without any benefit to me.

This Thomas offered me the same deal for £10, which I accepted, after confirming the details twice.

However, the confirmation email shows he's put me onto a 24-MONTH contract, which I'd never agree to.

Customer Services subsequently tell me (Sam and Malcolm - both very helpful and apologetic) say they can't cancel it as it's a live contract, hence my trying to find the Channel Returns page.

Oh yea, this Thomas guy, apart from confirming EVERYTHING I asked him, also told me that the "new" contract wouldn't start until next month - so he basically lied through his teeth.

Been with this network since 1992 when it was Mercury One2One, but BT are taking the mickey now.

Ironically I can get the same (and better) deal(s) on other networks, which also use EE's network! Go figure!

Sorry for the rant, but I'm really pee'd-off with EE now.

Thanks 🙂

Re: Channel Returns webpage url

XRaySpeX — Fri, 25 Aug 2023 20:52:19 GMT

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

fill in this cancellation form
email it to channel.returns@ee.co.uk or post it to:

Channel Returns

Mercia House

Senhouse Road

Darlington DL1 4YB
our team will be in touch with further instructions

Re: Channel Returns webpage url

sb101 — Fri, 25 Aug 2023 21:54:59 GMT

Ok, third attempt to reply - during the previous two attempts the website became unavailable whilst I was typing.

Thanks for the information!

I can't stop thinking that it's a bit pathetic that such a huge comms company uses a downloadable PDF for this.

I'll be phoning them in the morning to cancel.

I knew BT's takeover would make EE toxic. Where were Ofcom?....