topic Deposit for service of £50.00 in Contracts & Billing

Deposit for service of £50.00

nickelyeah — Wed, 23 Aug 2023 08:37:51 GMT

What is that deposit, i was not told there will be a deposit to be charged. Is it refundable and if yes, when?

Re: Deposit for service of £50.00

XRaySpeX — Wed, 23 Aug 2023 10:04:42 GMT

It's probably a refundable deposit against roaming.

Re: Deposit for service of £50.00

Leanne_T — Wed, 23 Aug 2023 10:11:34 GMT

Hi @nickelyeah

Is the deposit showing on your bill?

If so, what description shows for the deposit?

Leanne.

Re: Deposit for service of £50.00

nickelyeah — Wed, 23 Aug 2023 10:16:29 GMT

Do you know if it will be refunded automatically or i have to make a request proactively?

Re: Deposit for service of £50.00

nickelyeah — Wed, 23 Aug 2023 10:16:56 GMT

Yes, it is on the bill saying deposit for service and that's all.

Re: Deposit for service of £50.00

Leanne_T — Wed, 23 Aug 2023 10:21:58 GMT

Thanks @nickelyeah

Please call us on 150, the team will check the deposit and let you know if this can be refunded 🙂

Leanne.

Re: Deposit for service of £50.00

MarianneT — Thu, 05 Oct 2023 08:00:01 GMT

That’s a bad response. Doesn’t explain anything. I’ve also been charged with this mysterious ”service deposit” without that being made clear when I set up my plan. If you charge people you for something, you should probably have a straight forward explanation for that charge you share openly and not being vague like this. It feels dodgy to read.

Re: Deposit for service of £50.00

Leanne_T — Thu, 05 Oct 2023 10:26:34 GMT

Hi @MarianneT

I am sorry to hear this.

To check the account and see what the service deposit is for, please give us a call on 150 and the team will be happy to help.

Leanne.

Re: Deposit for service of £50.00

nickelyeah — Thu, 05 Oct 2023 13:21:19 GMT

i called in in August and the agent represented it is refundable but she cannot advise when.