https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1286069#M76197 <P>I have had a sim contract for 6 months with EE and was told I could upgrade after 6 months. Yesterday I went onto my online account and upgraded but when iv checked my account this morning it no longer has the phone with the contract sim iv picked, &nbsp;just a huge price for a sim and I also paid £30 upfront? What &nbsp;are my options I no longer want the contract if the phone is not included.</P> Mon, 21 Aug 2023 06:37:03 GMT Chelsiwilliams 2023-08-21T06:37:03Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1286069#M76197 <P>I have had a sim contract for 6 months with EE and was told I could upgrade after 6 months. Yesterday I went onto my online account and upgraded but when iv checked my account this morning it no longer has the phone with the contract sim iv picked, &nbsp;just a huge price for a sim and I also paid £30 upfront? What &nbsp;are my options I no longer want the contract if the phone is not included.</P> Mon, 21 Aug 2023 06:37:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1286069#M76197 Chelsiwilliams 2023-08-21T06:37:03Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1286076#M76198 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3936753">@Chelsiwilliams</a>&nbsp; &nbsp;If you’ve paid an upfront cost then there is definitely a phone with that contract, &nbsp; no sim only contract has an upfront cost. &nbsp; &nbsp; &nbsp; </P> <P>&nbsp;What are you expecting to see on your account? &nbsp; You upgraded yesterday you do not yet have this new device yet.&nbsp;</P> Mon, 21 Aug 2023 06:44:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1286076#M76198 Chris_B 2023-08-21T06:44:11Z