topic Re: EE state that contracts made before July 7th 2021 won't get charged for data roa in Contracts & Billing

EE state that contracts made before July 7th 2021 won't get charged for data roa

Tortie-1990 — Tue, 10 Jan 2023 14:25:54 GMT

EE state that contracts made before July 7th 2021 won't get charged for data roaming while abroad. My EE contract started July 16th 2020, in theory I shouldn't get charged but it was a 24 month contract and that time is over, although can still use phone. My question is, Will I get charged for using data roaming while abroad? (£2 a day)

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

XRaySpeX — Tue, 10 Jan 2023 15:06:51 GMT

You won't be charged for roaming in the EU. You do get charged for roaming outside the EU.

Altho. the min. contract term of your contract has expired your contract hasn't ended & therefore the same terms about roaming apply unchanged.

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

Tortie-1990 — Wed, 11 Jan 2023 14:55:10 GMT

So I wont get charged, thanks for the help.

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

XRaySpeX — Wed, 11 Jan 2023 14:59:15 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

Heniu — Sat, 19 Aug 2023 12:18:43 GMT

One of my contracts started on april 2021, according EE all contracts starting before 7th July 2021 were keeping the roaming allowances which I had been using without issue, however in the trip I am now my calls/text have been blocked, except the internet/data.

I contacted 150 and the customer assistant said “ I didn’t have roaming” in one of my numbers ending xxx97. Checking my online account, apps it states that is includes. I texted “Al” to 150 and states that is included.

can anyone from EE help me please

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

Chris_B — Sat, 19 Aug 2023 12:54:59 GMT

@Heniu Have you restarted the device since you got there ? Have you tried a manual network search? You don’t say where you are so does your allowance cover you in this location?

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

Heniu — Sat, 19 Aug 2023 13:20:04 GMT

Yes, I am in the EU and roaming “in theory” is included, I have restarted my phone endless times and nothing.

EE customer advisor on the phone told me that calls/texts are blocked when my account show is included

Re: EE state that contracts made before July 7th 2021 won't get charged for data roa

James_B — Sat, 19 Aug 2023 13:36:03 GMT

Is it just outbound calls and texts that don't work @Heniu?

James