topic Re: Upgrade broken phone in Contracts & Billing

Upgrade broken phone

agavgo — Fri, 18 Aug 2023 15:44:31 GMT

Hi iv broke my phone... Tried to upgrade online but they want to verify me via text iv smashed the screen and i cant call nearest shop is 20 miles away any ideas haha

Thanks

Re: Upgrade broken phone

Katie_B — Fri, 18 Aug 2023 15:55:02 GMT

Hello @agavgo.

I am sorry to hear this, of course a trip to the store is out of the question.

Is there another phone you could use to contact our customer care team?

If yes, the number to call is 07953 966 250.

Speak soon,

Katie

Re: Upgrade broken phone

agavgo — Sat, 19 Aug 2023 06:55:25 GMT

Hi thanks i was able to get the verification. Code via text and ordered an upgrade . But now they have asked me to call because they need more info

Re: Upgrade broken phone

James_B — Sat, 19 Aug 2023 07:37:52 GMT

Hi @agavgo,

Please contact our upgrades team on the number provided in the email so a member of the team can complete your order.

Thanks 🙂

James

Re: Upgrade broken phone

agavgo — Sat, 19 Aug 2023 07:56:37 GMT

Will as soon as i can thanks

Re: Upgrade broken phone

James_B — Sat, 19 Aug 2023 07:59:33 GMT

Thanks @agavgo 🙂

James

Re: Upgrade broken phone

agavgo — Sun, 20 Aug 2023 19:05:30 GMT

Had amazing customer. Service from a welsh lass.best ever cheers

Re: Upgrade broken phone

Leanne_T — Mon, 21 Aug 2023 06:17:14 GMT

Thanks for the lovely feedback @agavgo

Leanne 🙂