topic Re: Overcharged on bill in Contracts & Billing

Overcharged on bill

Jazzyjojo — Fri, 18 Aug 2023 08:42:35 GMT

Hello ive just got my bill saying I've been charged 50.94 on my mobile broadband but I've always had a lock on it since I've been with u too make sure that doesn't happen so how can I have been charged nearly 25 or so

Re: Overcharged on bill

Katie_B — Fri, 18 Aug 2023 10:15:35 GMT

Hello @Jazzyjojo.

Have you been able to view your bill within your My EE account?

Do you have a mobile that you also pay for?

Speak soon,

Katie

Re: Overcharged on bill

Jazzyjojo — Fri, 18 Aug 2023 12:08:47 GMT

Hello yes I have been able to view my account and it was my mobile I was overcharged for

Re: Overcharged on bill

Katie_B — Fri, 18 Aug 2023 11:26:37 GMT

Thanks for getting back to us @Jazzyjojo.

I am glad you have been able to view a full breakdown of your charges.

Katie

Re: Overcharged on bill

Jazzyjojo — Fri, 18 Aug 2023 12:09:03 GMT

But again I don't understand why I've been charged when I should have a block on my phone so I can't go over that the point I'm trying to make

Re: Overcharged on bill

Katie_B — Fri, 18 Aug 2023 11:32:51 GMT

Hi @Jazzyjojo.

Do you have a spend cap? You can check this within your My EE account also.

You should be able to check this for both your mobile and your mobile broadband as they will be require a spend cap to stop any additional charges on each line.

What have you been billed for was it a purchase?

Katie

Re: Overcharged on bill

Jazzyjojo — Fri, 18 Aug 2023 12:09:16 GMT

I should have a spend cap my phone I've always had one since I first signed with u I don't understand how and its a 0800 number that has added the charges but surly that shouldn't of happened if I have that on and I can't see alot app ain't working and website not really telling me anything

Re: Overcharged on bill

Katie_B — Fri, 18 Aug 2023 11:48:28 GMT

Hi @Jazzyjojo.

So we can look into this further please give our customer care team a call on 150.

Katie 🙂

Re: Overcharged on bill

XRaySpeX — Fri, 18 Aug 2023 12:53:52 GMT

@Jazzyjojo : A spend cap won't restrict all charges, e.g. Charges to Bill. Look at the breakdown of your bill to see what you've been charged for.