https://community.ee.co.uk/t5/Contracts-Billing/Ee-cant-complete-my-trade-in/m-p/1285118#M76063 <P>I recently upgraded from my samsung zflip 3 128gb to the 512gb zflip 5 using trade in.</P><P>Ee made a mistake and did a trade in for 256gb zflip 3 not 128gb. I had to call ee and get it canceled and do the order again in a 1 hour odd conversation and do the order from scratch. Following this i was bombarded with emails and texts for final reminder to send back the device for both 256gb zflip 3 and 128gb zflip 3. I was told to send back the phone with the correct order number packet which i did and it was recieved by likewise on 09 august. I then recieved messages saying the 256gb was recieved, then messages saying the 256gb was not recieved. I called ee to find out what was going on and got an advisor with a very thick irish accent that i could not understand and had to keep asking to repeat so i asked to speak to someone else upon which she started shouting at me saying i was being rude, she can understand me and i was descriminating against her accent and slammed the phone down on me. I called back for another person who said to call likewise. The next day i got a text saying they are still waiting for my 128gb handset. I called likewize who said they have my phone and its been recycled but the order cant be completed as there are 3 orders open that ee need to contact them to close. I contacted ee who said its ok on their end. I was told i can use my 14 day cooling off period however i dont get my phone back or anything in return even though they cant complete the order and it has nothing to do with me, i upheld my end of the agreement they cant complete the order because of their mistake. I spent almost 2 hours being bounced between person to person saying they cant do anything. If the order is not complete i lose the £26 off a month offer, i cant have my phone back and theres nothing i get in its place so they are knowingly keeping me from using my 14 day cooling off and they havent fixed their mistake.</P><P>I was told the next day i would be called with a resolution but all they did was ask me to repeat from the start and say theres nothing they can do. So now im out of a phone, they are about to charge me more and dont seem to care at all.</P><P>I absolutely hate ee at this point.</P> Thu, 17 Aug 2023 12:23:39 GMT Eeisrubbish1232 2023-08-17T12:23:39Z https://community.ee.co.uk/t5/Contracts-Billing/Ee-cant-complete-my-trade-in/m-p/1285118#M76063 <P>I recently upgraded from my samsung zflip 3 128gb to the 512gb zflip 5 using trade in.</P><P>Ee made a mistake and did a trade in for 256gb zflip 3 not 128gb. I had to call ee and get it canceled and do the order again in a 1 hour odd conversation and do the order from scratch. Following this i was bombarded with emails and texts for final reminder to send back the device for both 256gb zflip 3 and 128gb zflip 3. I was told to send back the phone with the correct order number packet which i did and it was recieved by likewise on 09 august. I then recieved messages saying the 256gb was recieved, then messages saying the 256gb was not recieved. I called ee to find out what was going on and got an advisor with a very thick irish accent that i could not understand and had to keep asking to repeat so i asked to speak to someone else upon which she started shouting at me saying i was being rude, she can understand me and i was descriminating against her accent and slammed the phone down on me. I called back for another person who said to call likewise. The next day i got a text saying they are still waiting for my 128gb handset. I called likewize who said they have my phone and its been recycled but the order cant be completed as there are 3 orders open that ee need to contact them to close. I contacted ee who said its ok on their end. I was told i can use my 14 day cooling off period however i dont get my phone back or anything in return even though they cant complete the order and it has nothing to do with me, i upheld my end of the agreement they cant complete the order because of their mistake. I spent almost 2 hours being bounced between person to person saying they cant do anything. If the order is not complete i lose the £26 off a month offer, i cant have my phone back and theres nothing i get in its place so they are knowingly keeping me from using my 14 day cooling off and they havent fixed their mistake.</P><P>I was told the next day i would be called with a resolution but all they did was ask me to repeat from the start and say theres nothing they can do. So now im out of a phone, they are about to charge me more and dont seem to care at all.</P><P>I absolutely hate ee at this point.</P> Thu, 17 Aug 2023 12:23:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ee-cant-complete-my-trade-in/m-p/1285118#M76063 Eeisrubbish1232 2023-08-17T12:23:39Z https://community.ee.co.uk/t5/Contracts-Billing/Ee-cant-complete-my-trade-in/m-p/1285158#M76072 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2758865">@Eeisrubbish1232</a></SPAN>&nbsp;</P><P>Welcome to the community.</P><P>I'm sorry to hear of your experience, trading your phone in is usually a straight-forward process.</P><P>I can only suggest continuing to speak with our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> about this, or <A href="https://ee.co.uk/contact-ee/complaint" target="_blank">raise a complaint through our online web form</A>.</P><P>I hope you get sorted soon.</P><P>Chris</P><P>&nbsp;</P> Thu, 17 Aug 2023 14:48:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/Ee-cant-complete-my-trade-in/m-p/1285158#M76072 Christopher_G 2023-08-17T14:48:58Z