topic Re: Partner separation in Contracts & Billing

Partner separation

Mazarata2023 — Wed, 16 Aug 2023 01:30:25 GMT

Hello,

Split up from my partner years ago, we had one account with both numbers under my name. He no longer lives locally, and We have no contact with one another.

I wish to separate the numbers so that I only pay for mine and not his and he can pay for his.

There must be a way of doing this without both of us being present.

Can I sign something to give him permission to transfer into his name and then he can call EE with his debit card information?

Re: Partner separation

XRaySpeX — Wed, 16 Aug 2023 02:15:35 GMT

You need to call CS to effect a change of ownership. CS will give you a password for him to quote when he calls, which you will need to pass to him somehow. He will need to pass a credit check & then will be paying for his own contract.

Re: Partner separation

Northerner — Wed, 16 Aug 2023 03:55:49 GMT

Hi @Mazarata2023

You could just cancel his line if they are both under your name.

Thanks

Re: Partner separation

Mazarata2023 — Wed, 16 Aug 2023 03:57:49 GMT

Thanks, but he still needs it. Surely there must be a simple way of transferring a number into someone else’s name?

Re: Partner separation

Mazarata2023 — Wed, 16 Aug 2023 03:58:30 GMT

Ah perfect! Ok that can be done! Thank you

Re: Partner separation

chistery — Wed, 16 Aug 2023 05:25:22 GMT

You could text your ex a PAC and tell them they have 30 days to transfer it or the number will be cancelled instead?

Re: Partner separation

Chris_B — Wed, 16 Aug 2023 07:16:45 GMT

@chistery That would than result in the contract having to be paid off it’s it’s still within the contract period. Ie the account holder will have to pay that fee if the number is ported.

Re: Partner separation

Mazarata2023 — Wed, 16 Aug 2023 08:08:35 GMT

But will they be able to do that without me being present for authorisation anyway? Think the password thing is probably the easiest.

-thank you though!

Re: Partner separation

Leanne_T — Wed, 16 Aug 2023 08:55:52 GMT

Hi @Mazarata2023

Our mobile care team will be happy to help if you call us on 150 and let the team know you are happy for the account to be taken over for their number and they will be calling separately to complete the transfer. They will go through everything with you and let you know what is needed 🙂

Leanne.

Re: Partner separation

XRaySpeX — Wed, 16 Aug 2023 09:11:00 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.