topic Re: I feel ripped off in Contracts & Billing

I feel ripped off

CK232 — Sun, 13 Aug 2023 19:33:07 GMT

I was sold an upgrade to a S23 Ultra for £88 a month.

The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the store, you agree to a no return policy. Is that true?

Why do your inshore agents lie about phones. Can I please escalate to another team? I will not pay £88 a month for something with no special features at all. Did Samsung ask you to lie wbout their phones? The camera is the same as my previous phone and, the battery is draining every sec. Please help, I feel ripped off . This phone is not worth it at all.

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 19:38:07 GMT

I agree with you 100% EE are taking the liberties yet claiming to be the best network in 9 years.

They will lure you into a contract by living about the features of the phone. I got into a contract yet the

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 19:40:25 GMT

Phone is the opposite of what I was sold.

Now I am being told I can't return it less than 12 hours after realising how terrible this phone is.

EE should stop ripping us of our hard earned money.

Re: I feel ripped off

Chris_B — Sun, 13 Aug 2023 19:59:45 GMT

@CK232 There is no cooling off period for store sales. Did you upgrade from another Samsung phone/android device and transferred your information from that device to this one ? New phones have a process where they have a setup period and will use more battery power ie they need a settling in time. The camera in the s23 ultra is better than the s22 ultra for it has a 200mp wide camera compared to the 108mp for wide shots on the s22. Other than that there’s not much in it. The £88 per month isn’t just for the device it’s also for the tariff and at that price I’m assuming it’s unlimited data perhaps with one smart benefit.

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 20:14:46 GMT

No it's not unlimited data. It's only 25 Gb. I am not looking for a cool off period, I am saying this is not what I expected and consumers should have a right.

This phone is not worth the price at all. And how would you justify the same contract being £20 less online and everywhere else. You take advantage of existing customers. This is not fair. I will take it as far as possible. All you guys do is to scroll your tablets and get customers to put a signature after which you talk about no cooling off/ period.

It's less than 12 hours and I know/ for a fact, the phone has many issues and nowhere near my expectations. There is nothing to justify a £20 difference from everyone else. I need to know what makes you better than other providers.

Please be careful with EE contracts

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 20:26:52 GMT

There is no smart benefit. I didn't get any packages with the contract apart from being told to call Samsung after 30 days to check if they can give me anything. Come to think about it, he lied because he knew after 30 days, I wouldn't be able to say anything.

Re: I feel ripped off

Chris_B — Sun, 13 Aug 2023 20:36:00 GMT

@CK232 Your contract is 24 months where most other carriers it’s 36 months so obviously do the math on that. If you want a cooling period you purchase online or over the phone. By law you get a 14 day cooling off period with that. Store sales the device is on front of you so you know what you’re getting. Unfortunately you can take this no where as there is no law on your side to force EE to take back the device. Know your rights before hand and what rights you have by purchasing online/phone sale.

as for EE ripping you off what stopped you from doing your own research on the device before hand to know if it was actually worth getting a 1 year newer device, quick to blame others and take no responsibility for what you can actually do yourself before hand. It’s not worth upgrading each year as there’s not much difference between year old devices, plus that fact to upgrade before your upgrade period you have to have a more costly tariff than the previous one. That’s why you can upgrade each year because you have to agree to that T&Cs. You walked in to the store and proceeded to upgrade to a one year newer device and you expected a big improvement over the year old device. If you want to see big improvements upgrade every 3 years as devices last that long easily.

Re: I feel ripped off

Northerner — Sun, 13 Aug 2023 20:35:38 GMT

@CK232

Buyers remorse.

Why did you agree to the device and tariff. You would have had the handset in hand at the time of sale. That is why there is no cooling off like online sales. The only way to cancel is if EE agree to cancel or the device is defective, then you can cancel no penalty.

Thanks

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 20:37:09 GMT

The same contract 24 months is £20 less on EE website. The phonebox can't Ibe opened until the contract is finalised. How was I supposed to check the battery of the phone in store?

Thanks for representing EE on this occasion. This is not going to stop me if that's what you intend to do.1 x

The salesman took advantage of the fact that I was desperate for a phone because my previous phone screen had blacked out completely

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 20:41:33 GMT

I appreciate that.

I agreed to the tariff because he said the battery works for 36 hours nonstop and the camera being the best there's on the market. I got the opposite. The phone is not worth it. Probably it was a reconditioned phone sold as new. The phone can not be opened until you sign the contract.

Re: I feel ripped off

Northerner — Sun, 13 Aug 2023 21:00:54 GMT

Hi @CK232

Most Android phones take time to analyse your usage and disable apps, which in turn imprives performance. Youre probably using it more at the moment to install your apps/downoad profilees etc.

The camera is the best.

Re: I feel ripped off

chistery — Sun, 13 Aug 2023 21:29:21 GMT

What special features were you expecting?

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 21:39:01 GMT

36 hour battery , a really good camera and no freezing. This phone could be reconditioned because non of these app lies.

Re: I feel ripped off

CK232 — Sun, 13 Aug 2023 21:48:44 GMT

Did I mention anywhere that I upgraded within a year? If you have nothing to say please ignore other people's messages.

I am not one to be bullied. Read my messages well. I said my phonescreen had cracked and completely went off. That is the only reason I went in store otherwise I would have done it all. I repeat, the phone is not worth it so if you are looking for battles to fight, go somewhere else.

So even if I had done my own research, I would still expect the phone to be that what they sell it to be. The phone is not what I expected, they sold it to me clearly stating the battery goes 36 hours non stop yet I have charged 3 times in the past 10 hours. Clearly something is not right. The pen has motion issues and so much more. Whatever your opinion is, mine too matters and still stands as that.

Thanks for your opinion

Re: I feel ripped off

chistery — Sun, 13 Aug 2023 22:02:42 GMT

As others have said, the battery stats need time to learn about your usage, it won't give a reliable figure on day one.

Try running through the phone diagnostics, that will test the screen and pen, and see if there's any issues.

Re: I feel ripped off

bristolian — Sun, 13 Aug 2023 23:35:25 GMT

Instore purchases in EE retail stores don't come with any cooling off-period because you can physically inspect the goods first. You are subsequently free to purchase or walk away if unsure.

Online or telesales purchases come with 14days statutory return as a matter of course.

No one in this thread is responding as EE staff, merely as other users.

Re: I feel ripped off

XRaySpeX — Mon, 14 Aug 2023 01:17:03 GMT

@CK232 wrote:

The same contract 24 months is £20 less on EE website.

Then why not buy from the EE online Shop & get yourself a statutory cooling-off period during which you could open the box & try it out?

Re: I feel ripped off

James_B — Mon, 14 Aug 2023 06:48:30 GMT

Hi @CK232,

Welcome to the EE Community 🙂

As some other users have mentioned, the S23 Ultra has an adaptive battery feature which can cause higher battery drain while the phone learns your habits. This can take a week or two to take affect.

There are other ways to extend battery life, including reducing screen brightness, enabling power saving mode and disabling the battery protection function (Which limits charging capacity to 85%).

Hope this helps.

James

Re: I feel ripped off

CK232 — Mon, 14 Aug 2023 07:28:01 GMT

No one mentioned that so I don't want to be with a phone that has issues from day one. How long does it need to adjust? I don't want to be stuck with it. As a consumer, there should be a law to protect me. I was told 36 hours and my phone ain't doing that. So then I have a feeling you also sell reconditioned phones and this is one of them

I will take it back and if it is a manufacturing issue, I believe EE can sort that out with Samsung.

Re: I feel ripped off

James_B — Mon, 14 Aug 2023 07:35:13 GMT

Hi @CK232,

It can take a week or two for the adaptive battery feature to do its thing.

If the phone isn't labelled as 'good as new' on your invoice, it is a brand new phone.

James