UPFRONT MONEY DEDUCTED

nader0397 — Sun, 13 Aug 2023 08:01:35 GMT

Hello i am new here in town so i thought why not to make an ee contract

when i finished submitting my application

Monzo informed me that the upfront payment was deducted and a monthly payment was assigned by ee

after a few minutes i received a message that my contract was declined however i didn't receive the first upfront payment back and the monthly payments are still scheduled

any help please my reference nb is

I AM SHORT ON MONEY AND THIS REIMBURSEMENT IS CRUCIAL PLEASE HELP

[mod edit: please do not post personal information on the public board. Thanks!]

Re: UPFRONT MONEY DEDUCTED

Leanne_T — Sun, 13 Aug 2023 07:28:35 GMT

Hi @nader0397

Thanks for coming to the community.

If the account was declined, the upfront payment would be refunded and no monthly payments will be taken.

You should receive the refund for the upfront payment within 5-7 working days.

Leanne.

topic Re: UPFRONT MONEY DEDUCTED in Contracts & Billing

UPFRONT MONEY DEDUCTED

Re: UPFRONT MONEY DEDUCTED