topic Re: Price match in Contracts & Billing

Price match

Lolashleigh13 — Wed, 14 Jun 2023 11:07:35 GMT

Hi, I've been with EE for 10 years and never had any issues, I'm due an upgrade and EE offers the new Samsung at 50 odd pound a month, 3 are offering it for 30 and Vodaphone for 38.. with a smaller upfront fee, do EE price match? Or am I best ending my contract and changing network? Thanks

Re: Price match

Christopher_G — Wed, 14 Jun 2023 13:36:18 GMT

Hi @Lolashleigh13

Welcome to the community. 🙂

It's great to hear that you've been with us for so long without any problems. If you have a chat with our Mobile Care team, they'll be able to take a look at your account and see what we can offer.

Chris

Re: Price match

Beccii93x — Sat, 12 Aug 2023 18:22:47 GMT

Nope. They say they price match, take the details of the contract you’ve seen, put you on hold and then say the manager won’t price match.

been with EE 12 years and will now be leaving as it’s £18 more a month than any other network! Crazy considering the new iPhone is out next month, so the price will drop anyway!

Re: Price match

Mustrum — Sat, 12 Aug 2023 18:35:08 GMT

@Beccii93x you really need to look at the fine detail of the offers.

Some of the contracts are over 3 years, others two. Also as well as the amount of data/minutes and texts, some limit speeds.

It is not just a simple price comparison these days - was it ever?

Re: Price match

bristolian — Sat, 12 Aug 2023 18:48:19 GMT

EE have never price-matched in this fashion nor competed on price, they do have a degree of pride in network quality which is not shared by some rivals.

CS will often offer an account-specific retention price, which is then for individuals to consider.

Re: Price match

Beccii93x — Sat, 12 Aug 2023 19:35:21 GMT

2 years ago they did. I showed them a deal three was doing, and they matched it. But, that was 2 years ago so things obviously change.

Re: Price match

Leanne_T — Sun, 13 Aug 2023 07:05:41 GMT

Hi @Beccii93x

Thanks for coming here.

If you would like to discuss your options further and see what is available, please get back in touch with our mobile care team on 150.

Leanne.

Re: Price match

Josh922 — Wed, 20 Sep 2023 12:05:59 GMT

Hi did Ee price match in the end? I'm in a similar situation as I've seen multiple offers for 24 month (phone and airtime) contracts for cheaper

Re: Price match

Carl5h — Sat, 23 Sep 2023 07:56:58 GMT

EE don’t price match and don’t believe in customer loyalty. I have been with them for over 20 years, when they were orange too, and they have no interest in retaining customers.

The new iPhone is out and there are deals aplenty with other networks. ID and Vodafone are offering splendid deals. As are O2. And all with 24 month contracts and at least 100gb data.

When you do call someone in customer service they couldn’t give a monkeys.

Re: Price match

Chris_B — Sat, 23 Sep 2023 09:28:26 GMT

@Carl5h Can you post links to those please because I’ve had a quick look on Vodafone and for the iPhone 15 and making it a 24 month contract month for the phone and a 24 month contract for the airtime the closest I can get to 100 gig is actually 150Gb and it’s £70 per month and the closest EE due to that is £64 a month. And that’s a 24 month contract for the phone and a 24 month contract for the tariff. The o2 deal is £65 with a 24m device contract, 24 tariff. Not sure what you’re looking at but to me EE is not more costly at all. Please provide links to those deals .

as for ID Mobile, that’s an NMVO network and there’s no guarantee that you will remain on the network that they use for their customers. that could change on you.

Re: Price match

Beccii93x — Sat, 23 Sep 2023 09:26:55 GMT

Exactly!! £91 a month they want for the iPhone 15 pro max. For what?? The phone direct from Apple is £49.95 a month for 24 months. You’re telling me I’m paying £41 for 125GB a month? Rip off.

I requested my PAC code, and surprise surprise constant phone calls offering me better deals. So far it’s down to £64.80. Why does it take requesting a PAC code for ‘loyalty’ to appear?!

Re: Price match

Chris_B — Sat, 23 Sep 2023 09:50:16 GMT

@Beccii93x there’s no tariff at 24 months at £41 with 125 gig of data. The 24 month, tariffs are £28 and £34 for 125Gb

You only start hitting the £41 mark when you start selecting unlimited data.

You are pressing select when you are looking at the tariffs so it updates the figure at the bottom. It doesn’t auto update just because you’re looking at it. You need to select it.

Re: Price match

Carl5h — Sat, 23 Sep 2023 16:21:13 GMT

https://www.carphonewarehouse.com/apple-iphone-15-plus-128gb-blue/deals?tariffcode=IDM6X282&giftcode=IDMWCON&productcode=IDM23B1D&preferred_variation_tariffcode_paym=IDM6X282

yes you have to put in some money upfront but EE can’t come close.

Re: Price match

Chris_B — Sat, 23 Sep 2023 17:02:10 GMT

@Carl5h oh so it’s not direct with the network it’s via carphone warehouse. so the phone is supplied by the carphone warehouse.

And let’s look at the first one iPhone 15 plus.

ID mobile. Thats £69 £39.99 upfront

EEs equivalent is £67.40 and £30 upfront, make that £40 and it’s £66.99, Pretty close if you ask me. Both are 24m contracts.

See HERE Make sure you choose 24 months for device contract length

Re: Price match

StuMac1972 — Sun, 21 Jul 2024 13:43:29 GMT

Better off looking elsewhere, I will be leaving when my contract runs out in November after 8 years. EE prices are far to high now, I have prices the S24+ and it's coming in over £20 cheaper elsewhere.