topic Re: Upgrade in Contracts & Billing

Upgrade

SianJ75 — Sat, 12 Aug 2023 05:54:43 GMT

Im due an upgrade but dont want a new phone.
Can I now just go for sim only contract? As this would be cheaper for me plus can I keep

same number!
thank you

Re: Upgrade

Chris_B — Sat, 12 Aug 2023 06:22:00 GMT

@SianJ75 You most definitely can providing your within the last 45 days of your current contract. If you do this your new sim only contract will start once you have completed the full term of your full device contract

Re: Upgrade

SianJ75 — Sat, 12 Aug 2023 06:26:30 GMT

Thank you!
my contract is up anyway. So I can apply for sim

only online?

Silly question…. Will I need to put the new sim in aa want to keep my number.

Re: Upgrade

Leanne_T — Sat, 12 Aug 2023 07:40:48 GMT

Hi @SianJ75

As long as you select upgrade and log into your My EE account, no new SIM will be needed and you will keep the same number 🙂

Leanne.

Re: Upgrade

SianJ75 — Sat, 12 Aug 2023 07:53:58 GMT

Thank you.
yes just logged in now clicked on sim only. And shows £15 in the baskwy so assume np sim willbe sent

Re: Upgrade

Leanne_T — Sat, 12 Aug 2023 07:57:28 GMT

Hi @SianJ75

If you select upgrade, no SIM should need to be sent to you as this changing the plan and not adding another SIM plan with a new number to your account 🙂

Leanne.