topic Re: No mobile internet I'm cancelling. in Contracts & Billing

No mobile internet I'm cancelling.

Markybhoy75 — Thu, 03 Aug 2023 18:55:54 GMT

3 weeks of talk's with ee shop 3 times phone 4 times.

We mobile internet has issue at my work place and only my workplace.

Three other colleagues on ee have the same problem and have raised complaints.

Ee have admitted they can't fix this.

Fyi giff gaff and Tesco mobiles don't have this issue its specific to EE.

When i cancel what happens with my phone it's in mint condition.

I won't be paying any early contract cancel penalties as ee are the issue.

Ive never complained in 12 years I've never missed a payment.

One of your escalation staff suggested i use my company WiFi 🤣🤣🤣🤣🤣🤣

I was livid!!!

What will happen nobody can tell me as they have never had anyone cancel for this before.

Sad to be leaving.

Any help greatly appreciated.

Cheers

Marky

Re: No mobile internet I'm cancelling.

Northerner — Thu, 03 Aug 2023 19:36:34 GMT

Hi @Markybhoy75

No mobile carrier can guarantee a signal everywhere. It must be something to do with frequenct used.

You'll need to speak to EE CS on 150, but unless they waiver any early termination then you'll have to pay it to exit.

Thanks

Re: No mobile internet I'm cancelling.

Markybhoy75 — Fri, 04 Aug 2023 10:14:25 GMT

🤣🤣

I understand they may want paid to exit.

I won't be paying.

Competitors and ones who share competitors networks on a fraction of the price I'm paying get a perfect signal.

It will be the frequency I work in aerospace there's RF frequencies bouncing all round the area of concern.

I'll repeat 02 gifgaf tesco phone's work right next to mine which gets zip nada nothing no connection at all.

Ee aren't keeping up their side of the contract yet have the cheek to tell me to use the company WiFi.

Has this been tested in court?

If not it's about to be.

Cheers for your reply.

xxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: No mobile internet I'm cancelling.

Leanne_T — Fri, 04 Aug 2023 09:02:10 GMT

Hi @Markybhoy75

I would suggest getting back in touch with our mobile care team on 150 they will go through your options with you.

Thanks.

Leanne.

Re: No mobile internet I'm cancelling.

Markybhoy75 — Fri, 04 Aug 2023 10:21:27 GMT

I'm not calling again i was 3 hours last week and had to make up the time!!

I've a call arranged next week as a courtesy to the girls who i spoke to.

She wasn't sure what the options were she's never had this situation before.

Young lady in Carlisle branch in the same boat.

Regardless of what happens in the phone call the direct debit Will be cancelled. I'm sure I'll get more info from EE then.

Who do i send the first lawers letter to? I'm not paying another cent.

Also how do I put a good report in for the lady ive been dealing with she was great. I have her work emails address.

Also i need to complain about the guy who asked me to use my company WiFi.

He closed the complaint.

Not Great

Cheers

Marky

Re: No mobile internet I'm cancelling.

Leanne_T — Fri, 04 Aug 2023 10:33:52 GMT

Hi @Markybhoy75

Sorry we have no account access on the community.

You can raise a complaint using the form here Make a complaint (ee.co.uk) and the team will certainly get everything looked into and supply any address and send feedback that is needed.

Leanne.

Re: No mobile internet I'm cancelling.

Markybhoy75 — Fri, 04 Aug 2023 12:16:58 GMT

That's done I've done that ee say they can't fix it

We probably can't help fix this issue

Direct quote.

Actually Martin Lewis will love this I'm good value on the phone.

I'll ask him.

xxxx xxxxxxx happy customer of 12 years disappearing over the O2 horizon

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: No mobile internet I'm cancelling.

Leanne_T — Fri, 04 Aug 2023 10:38:43 GMT

I am very sorry to hear this @Markybhoy75

Please let us know how you get on after the call back next week.

Leanne.

Re: No mobile internet I'm cancelling.

Markybhoy75 — Fri, 04 Aug 2023 10:43:07 GMT

Girl in local ee wants to know also 🤣

Will do thanks for your replies.

Marky

Re: No mobile internet I'm cancelling.

Markybhoy75 — Wed, 09 Aug 2023 20:52:20 GMT

Did you ever get a resolution for this.

I have same issues. I went further and did experiments with colleagues phones on other networks all work perfect.

Re: No mobile internet I'm cancelling.

Markybhoy75 — Wed, 09 Aug 2023 20:57:31 GMT

Did you ever get a resolution for this.

I have same issues. I went further and did experiments with colleagues phones on other networks all work perfect.

Think I'm going to rest this in court EE have been useless considering I've been a customer for 13 years with zero complaints.

Threatening me with bad credit ratings or early cancel fees don't wash.

When i was asked to use my works internet they made my mind up.

The Winslow Bhoy

Re: No mobile internet I'm cancelling.

Markybhoy75 — Wed, 09 Aug 2023 21:06:52 GMT

How did you get on with this I'm about to starting proceedings myself and I'm very interested to know if there was any climb down

Cheers

Marky

Re: No mobile internet I'm cancelling.

Markybhoy75 — Wed, 09 Aug 2023 21:31:48 GMT

Are you merging all my posts into one thread.

Screen grabbed.

Amazing 🤣🤣🤣🤣🤣

Aka ammo

Wow 🤣

Re: No mobile internet I'm cancelling.

Chris_B — Thu, 10 Aug 2023 07:26:07 GMT

@Markybhoy75 Is this indoors or outside? And yes your posts are getting merged together, If your posting over lots of forums you’ll get responses on them forums. Having your posts all in one place keeps the replies all in one place.

Re: No mobile internet I'm cancelling.

Markybhoy75 — Thu, 10 Aug 2023 08:08:56 GMT

Hi as long as the specific members im replying to on different topics get the notification.

Yes indoors

I'll paste from op

We mobile internet has issue at my work place and only my workplace.

Three other colleagues on ee have the same problem and have raised complaints.

Ee have admitted they can't fix this.

Fyi giff gaff and Tesco mobiles don't have this issue its specific to EE.

Any feedback.

Use my company isn't a solution so please don't suggest that like one of the higher tier chaps did on the phone 🤣

Cheers

Marky

Re: No mobile internet I'm cancelling.

Markybhoy75 — Thu, 10 Aug 2023 09:23:37 GMT

Hi @Chris_B does ee have someone who deal's with media.

I'm in talks with consumer TV programme and they are interested in my case but want ee to have a right to reply which of course is perfect.

I'm pretty good value on the phone as about 10 of your colleagues have found out the last 3 weeks 🤣🤣.

I assume there will be details in the letter I've yet to receive regarding contacting an ombudsman.

Also any details on what that may entail.

Can you add anything you asked if it was indoors or outdoors.

Best regards

Marky

Re: No mobile internet I'm cancelling.

Mustrum — Thu, 10 Aug 2023 10:33:37 GMT

@Markybhoy75 so 12 years with EE and now all of a sudden something changed?

Have you moved to a new work building or has something else changed?

Re: No mobile internet I'm cancelling.

Markybhoy75 — Thu, 10 Aug 2023 11:23:10 GMT

Mobile internet has always been sketchy definitely worse the last 6 month's.

Needed it recently and has been non existent.

Did some experiments with other networks gif gafl Tesco o2 Vodafone all work fine.

Older phones paying a fraction of what i am very month have no issues.

Two other colleges on ee the same android and iPhone

I make rf part's for communication.its possibly to so with that. Not my problem. I've proven it's ee specific.

Literally proven and ee say tough pay up or go to ombudsman.

Joke really and frustrating

Marky

Re: No mobile internet I'm cancelling.

Chris_B — Thu, 10 Aug 2023 12:37:53 GMT

@Markybhoy75 No network will guarantee a single indoors the building can block signals and also what’s in the building could interfere with a signal.

As you say it’s got worse in the last 6 months do something has changed somewhere. That could even be a new building between you and the mast. What’s the signal like outside that building? If you are getting signal outside then your contract between EE and yourself is being honoured.

If you have access to Wi-Fi you can always use Wi-Fi calling as this is a reason for it.

You say two other colleagues one with android, and one with an iPhone. Can you please confirm do they have this same issue or are their devices ok ?

Re: No mobile internet I'm cancelling.

Markybhoy75 — Thu, 10 Aug 2023 14:02:59 GMT

Hi thanks for the reply.

I don't have access to WiFi even if I did that's not the issues.

I'm paying EE for mobile internet.

Are you saying the contract only guarantees calling.

I don't call anyone in fact being on the phone to you guys for approx 5 Hours is probably more than I've racked up in the last 5 years.

Yes the other two devices have same issue sorry for confusion there.

Three complaints from this postcode mine is further down the line than theirs.

Well i now have 3 as the complaints been closed on your end and reopened twice.

To reiterate are you saying my contract with you is only for Voice calls.

Also to reiterate I've tried every other network with colleagues phones all good. It's ee specific.

In my eyes that's grounds to challenge this. I'm about to find out.

I've got my contract at home but will get one From a shop tommorow. Im sure they will be the same .

Cheers

Marky