topic Bills and payments in Contracts & Billing

Bills and payments

Chelseymartin — Wed, 09 Aug 2023 14:47:14 GMT

Hi my bills are extremely high and I'm also bing charged for monthly bills at a high rate when my phone has been suspended why is this please? And why am I being charged so much I can't afford these bills everymonth and why am I being charged when my phone is cut off? Please reply thankyou

Re: Bills and payments

James_B — Wed, 09 Aug 2023 17:26:54 GMT

Hi @Chelseymartin,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems paying your bill. If you'd like to discuss your payment options with a member of the team, don't hesitate to get in touch with Customer Care.

If you'd like to see a breakdown of charges, you can download your full bill from the bills and payments section of the My EE app.

James

Re: Bills and payments

Chris_B — Wed, 09 Aug 2023 17:32:19 GMT

@Chelseymartin Being cut off doesn’t mean your bill still isn’t produced each month. You are contracted to pay that bill and the longer it goes unpaid the more it’ll cost to pay off and you’ll incur late fees. Contracts don’t just stop because of none payment. Call customer services as recommended because this will affect your credit score.