topic Re: EE Offering 100% Early Upgrade Fee Waved Help in Contracts & Billing

EE Offering 100% Early Upgrade Fee Waved Help

XxDarkMariox99X — Sat, 29 Apr 2023 18:49:22 GMT

But it keeps asking me to pay upgrade fee and when went onto chat they said only if you trade in a phone and asked nicely where dose it say that, There answer on my account and been trying to find it but all get is this picture

Re: EE Offering 100% Early Upgrade Fee Waved Help

Glen26 — Sat, 29 Apr 2023 19:29:56 GMT

Have you had a word with 150 ?

Re: EE Offering 100% Early Upgrade Fee Waved Help

XxDarkMariox99X — Sat, 29 Apr 2023 19:38:18 GMT

Not yet just chat at the monmet since do not like to speak on the phone that much!

Re: EE Offering 100% Early Upgrade Fee Waved Help

Chris_B — Sun, 30 Apr 2023 06:25:59 GMT

@XxDarkMariox99X What are you upgrading too. ?

Re: EE Offering 100% Early Upgrade Fee Waved Help

RedHawk — Sun, 06 Aug 2023 11:09:43 GMT

Be very careful, it is a complete con. your old phone is used to pay to end your existing contract. I was offered a £400 trade-in with 4 months left remaining on my contract, So they took the whole £400, despite the fee to end the contract in the last 6 months being £100.

It's in the terms and conditions apparently. so basically I have had £300 stolen by EE

Re: EE Offering 100% Early Upgrade Fee Waved Help

Christopher_G — Sun, 06 Aug 2023 13:54:49 GMT

Hi @RedHawk

Have you discussed this with our Mobile Care team?

Chris

Re: EE Offering 100% Early Upgrade Fee Waved Help

RedHawk — Thu, 14 Sep 2023 12:34:16 GMT

No, I called 150 and got put through to sales who were not helpful at all. Terrible customer service.

Re: EE Offering 100% Early Upgrade Fee Waved Help

Katie_B — Thu, 14 Sep 2023 12:11:00 GMT

I am sorry to hear this @RedHawk.

I would recommend speaking with our customer service team who have account access and will be able to look into this further.

Please be sure to keep us updated.

Katie

Re: EE Offering 100% Early Upgrade Fee Waved Help

RedHawk — Thu, 14 Sep 2023 12:24:05 GMT

I did speak with customer service after sales and again got told its in the terms and conditions, the phone is used to settle the remainder of the contract, My argument is they offered me £400 for the phone then told me it was £100 to settle the account for an early upgrade, so the other £300 disappears into the abyss. Had I been made aware I would not have done the early upgrade and sold my old phone privately. after being a customer from day 1 I like many do not read the t&c's as i am just on a rolling 24-month contract upgrading along the way.

Re: EE Offering 100% Early Upgrade Fee Waved Help

XxDarkMariox99X — Thu, 21 Sep 2023 14:30:57 GMT

I did not upgrade or took this futher but did uprgade to sim plan only and started on 1st septmber but my month bill is same as my old contract and not my new sim plan deal but there saying there was an error with the upgrade and still have to pay for my bill after hour off sending everdince and proofing them i was correct they cut my bill down. Never trust ee again now because with early upgrade misleading and this need to move networks

Re: EE Offering 100% Early Upgrade Fee Waved Help

Katie_B — Thu, 21 Sep 2023 14:34:51 GMT

Hi @XxDarkMariox99X.

I am sorry to hear this.

What department did you speak with?

If you wish for our complaints team to look into this further then please fill out this form HERE.

Katie