topic Re: Contact end in Contracts & Billing

Contact end

SteveMarshall — Mon, 12 Jun 2023 22:27:20 GMT

Don’t see easy link to upgrade/change package when near/at contract end 😞

Re: Contact end

Christopher_G — Tue, 13 Jun 2023 07:11:17 GMT

Hi @SteveMarshall

If you head to our upgrade shop and log in, you should be given some options to upgrade.

Chris

Re: Contact end

Megankelvin — Tue, 01 Aug 2023 00:59:22 GMT

Hi there it says I have no months left if my contract how would I go about leaving EE does it just stop on its own or do I need to go though a full cancelling my contract?

Re: Contact end

Katie_B — Tue, 01 Aug 2023 06:29:46 GMT

Hi @Megankelvin.

Welcome to the community.

I am sorry to hear you are looking to leave.

You will need to give us a call and notify the team by placing your 30 days notice.

Katie

Re: Contact end

Megankelvin — Fri, 04 Aug 2023 02:10:36 GMT

Is there’s another way of contact that is not calling as it’s not an option am I able to do it on the app or can I just stop paying and it will just end on its own because if it’s only calling that I can do an just going to ignore and not pay anything because well I don’t need too I suppose

Re: Contact end

Katie_B — Fri, 04 Aug 2023 06:36:09 GMT

Hi @Megankelvin.

If you are looking to cancel then you will need to give us a call on 150.

Please do not just stop payment as this will not close your account and you will continue to have bills produced.

Is there a way you would like to do this? such as a letter?

Katie

Re: Contact end

XRaySpeX — Fri, 04 Aug 2023 20:25:06 GMT

@Megankelvin : You may also write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE mobile number.

Your 30-days notice will be taken from when they receive your letter.