topic Re: Did I cancel my contract? in Contracts & Billing

Did I cancel my contract?

JW360- — Thu, 03 Aug 2023 18:42:20 GMT

I was browsing my contract and was curious to see the amount it would cost etc. Wasn't serious about it and I suddenly receive this text. And now I'm scared. Did I cancel my contract? I didn't click on any confirmation etc.

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Did I cancel my contract?

bristolian — Thu, 03 Aug 2023 18:23:22 GMT

This looks like the standard response to the automated text you sent, and does not mean you've cancelled your contract.

If you want to be certain, contact CS on 150 and query with an agent who has access to your individual account.

Re: Did I cancel my contract?

JW360- — Thu, 03 Aug 2023 18:29:45 GMT

Thank you for replying. I was worried that I had cancelled it. It was scary to see a text like that

Re: Did I cancel my contract?

bristolian — Thu, 03 Aug 2023 18:34:10 GMT

In fairness, it's tricky to phrase an automated reply to a query of "how much will it cost to cancel my contract" without causing concern to some customers.