https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280765#M75486 <P>It could be a refundable security deposit against roaming.</P> Thu, 03 Aug 2023 08:53:38 GMT XRaySpeX 2023-08-03T08:53:38Z https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280744#M75483 <P>So recently I ordered a new sim as I was upgrading from Plusnet to EE and everything had been going fine with the sim till I see that £59.00 had been taken out my bank??? I pay £10 for 10 gb and have a direct debit set-up so I'm wondering why they have taken it out my account (It's not pending either it's actually been taken out).&nbsp;</P> Thu, 03 Aug 2023 07:51:17 GMT https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280744#M75483 dan_hg1 2023-08-03T07:51:17Z https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280765#M75486 <P>It could be a refundable security deposit against roaming.</P> Thu, 03 Aug 2023 08:53:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280765#M75486 XRaySpeX 2023-08-03T08:53:38Z https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280766#M75487 <P>Ok Thanks for replying what do you think I should do? Also when I managed to log into my account and view my bills it said I actually had a 20gb plan and it showed my recent bill was £59.00 also said I had a sum of roughly £13 outstanding?This makes no sense to me as I'm only meant to be paying £10 monthly. I'm also currently abroad so my connection is rubbish and I can't do much for a few days till I return.</P> Thu, 03 Aug 2023 08:58:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/60-taken-out-of-my-bank-yet-my-plan-is-10-a-month-sim-only/m-p/1280766#M75487 dan_hg1 2023-08-03T08:58:34Z