https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280673#M75467 <P>Didn't get to see any sim deals when id asked specifically on entering store. Instead told how to think. Told that this is a good deal, ignored my saying no I don't want a phone. I was continually pressured, told my ultra wasn't an Ultra. "Oh you don't want one of those they're expensive". I already own one?</P><P>I was experiencing panick and froze because I kept being ignored and spoken over like I don't know what I own. They have taken advantage of my clinical vulnerability. Which they new from my previous visit.</P><P>I had to return to store because CS couldn't help?</P><P>I've still not heard anything. They're quick enough to tell you when you start anew contract etc.</P><P>I feel physically sick to think I have trusted EE and have had this done to me twice whilst clinically vulnerable. Once over a phone call which was sorted. Now instore but it's like my free will has been removed.&nbsp;</P> Wed, 02 Aug 2023 22:40:41 GMT ToothsweetieUK 2023-08-02T22:40:41Z https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280673#M75467 <P>Didn't get to see any sim deals when id asked specifically on entering store. Instead told how to think. Told that this is a good deal, ignored my saying no I don't want a phone. I was continually pressured, told my ultra wasn't an Ultra. "Oh you don't want one of those they're expensive". I already own one?</P><P>I was experiencing panick and froze because I kept being ignored and spoken over like I don't know what I own. They have taken advantage of my clinical vulnerability. Which they new from my previous visit.</P><P>I had to return to store because CS couldn't help?</P><P>I've still not heard anything. They're quick enough to tell you when you start anew contract etc.</P><P>I feel physically sick to think I have trusted EE and have had this done to me twice whilst clinically vulnerable. Once over a phone call which was sorted. Now instore but it's like my free will has been removed.&nbsp;</P> Wed, 02 Aug 2023 22:40:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280673#M75467 ToothsweetieUK 2023-08-02T22:40:41Z https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280675#M75468 <P>Why go shopping at a store where you get no cooling-off period? Order online; much lass hassle.</P> Wed, 02 Aug 2023 22:45:15 GMT https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280675#M75468 XRaySpeX 2023-08-02T22:45:15Z https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280698#M75476 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2101838">@ToothsweetieUK</a></SPAN>.&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>I am sorry to hear this.&nbsp;</P> <P>Are you aware if our customer care team sent retail feedback?</P> <P>Is this being looked into for you?</P> <P>Katie</P> Thu, 03 Aug 2023 06:32:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Miss-sold/m-p/1280698#M75476 Katie_B 2023-08-03T06:32:14Z