topic 1 month unltd data sim in Contracts & Billing

1 month unltd data sim

Ktg2109 — Wed, 02 Aug 2023 20:49:23 GMT

Paid £18 on 3rd April for one month unlimited data sim. Gave notice not to renew as not required.

EE have taken £18 on 3rd May, 3rd June, 3rd July - data sim expired end April. Rang to request refund. They say unable to verify my account saying incorrect last 4 digits of my own bank account 🙄, utter rubbish.

Suggestions please!

Re: 1 month unltd data sim

XRaySpeX — Wed, 02 Aug 2023 21:52:34 GMT

How did you give notice?

Re: 1 month unltd data sim

Ktg2109 — Wed, 02 Aug 2023 23:12:56 GMT

Messaged them on the leaving bit

Re: 1 month unltd data sim

XRaySpeX — Thu, 03 Aug 2023 00:06:28 GMT

That isn't a cancellation; that's just asking how much it'll cost of you did cancel. No wonder you're still being charged. Your need to phone EE to give your 30 days notice of cancellation.

Re: 1 month unltd data sim

Ktg2109 — Fri, 04 Aug 2023 08:04:05 GMT

Spoke to a human at ee, not the 'chat'. Yes they made a mistake. A one month only, no contract, is exactly that. They should not have taken further monies and are refunding in full.

Re: 1 month unltd data sim

Leanne_T — Fri, 04 Aug 2023 08:17:44 GMT

Thanks for coming back and letting us know @Ktg2109

Leanne.