https://community.ee.co.uk/t5/Contracts-Billing/switched-from-a-4G-sim-plan-to-a-5G-sim-plan-already-with-EE/m-p/1280040#M75387 <P>I recently upgraded my phone to a 5G sim plan but want to keep the same number. Both phone numbers however are showing up on my account. How do I go about solving this? Thank you!</P> Tue, 01 Aug 2023 12:49:20 GMT charles2804 2023-08-01T12:49:20Z https://community.ee.co.uk/t5/Contracts-Billing/switched-from-a-4G-sim-plan-to-a-5G-sim-plan-already-with-EE/m-p/1280040#M75387 <P>I recently upgraded my phone to a 5G sim plan but want to keep the same number. Both phone numbers however are showing up on my account. How do I go about solving this? Thank you!</P> Tue, 01 Aug 2023 12:49:20 GMT https://community.ee.co.uk/t5/Contracts-Billing/switched-from-a-4G-sim-plan-to-a-5G-sim-plan-already-with-EE/m-p/1280040#M75387 charles2804 2023-08-01T12:49:20Z https://community.ee.co.uk/t5/Contracts-Billing/switched-from-a-4G-sim-plan-to-a-5G-sim-plan-already-with-EE/m-p/1280042#M75388 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1997210">@charles2804</a>&nbsp; if you had upgraded than you retain your number but if you have taken out a new contract, then you’re going to need to call customer services so you can terminate your old contract. &nbsp; &nbsp;You’ll need to get a pac code so you can move your number to a different network so then you can move it back to your new lines.</P> Tue, 01 Aug 2023 12:59:58 GMT https://community.ee.co.uk/t5/Contracts-Billing/switched-from-a-4G-sim-plan-to-a-5G-sim-plan-already-with-EE/m-p/1280042#M75388 Chris_B 2023-08-01T12:59:58Z