topic Re: Missold in Contracts & Billing

Missold

Robbo599 — Tue, 01 Aug 2023 09:54:18 GMT

Missold a contract. My iPhone 12 Pro Max went dead before my contract expired. I went to EE store in Plymouth. I was told it was probably unfixable and would need another contract. So I took one out. They didn’t tell me that if I went to the Apple shop they would fix it or give me a new phone!! They omitted to tell me I was fully covered with Apple care which they sold me. ( did I miss buy this) They just wanted to sell another contract. I nearly threw the faulty phone away but called in Apple shop on my way out of the mall. They said they couldn’t fix it and gave me a new phone!! I went back to the EE store but the manager was like a clone constantly repeating: “You were not Missold,you signed the contract” over and over!! I sent a letter by recorded delivery to EE. Had no reply. I am now considering court action as I feel I was totally misled by the EE sales person. My phone was covered and still in contract so why did they ignore this fact? I now have a new iPhone 12 replaced by Apple and a new iPhone 14 on contract that I didn’t want or need. Why am I in this situation? I want this issue resolved but am getting nowhere.

Re: Missold

Katie_B — Tue, 01 Aug 2023 10:07:09 GMT

Hello @Robbo599.

Welcome to the EE Community.

Did your phone get sent off to our repair centre to be told it was unfixable?

Speak soon,

Katie

Re: Missold

Robbo599 — Tue, 01 Aug 2023 10:46:42 GMT

No. They said it was unfixable.

Re: Missold

Katie_B — Tue, 01 Aug 2023 10:52:12 GMT

Thanks for confirming @Robbo599.

Have you been able to speak with our customer care team on 150?

Katie

Re: Missold

Robbo599 — Tue, 01 Aug 2023 11:04:51 GMT

Contacted customer service on 150 was misinformed and got nowhere.

Re: Missold

Katie_B — Tue, 01 Aug 2023 12:06:07 GMT

Hi @Robbo599.

I have sent you a private message for more details.

Katie

Re: Missold

Chris_B — Tue, 01 Aug 2023 12:35:08 GMT

@Robbo599 If you had Apple Care + then you was paying EE for insurance on that device. You don’t get get Apple care+ for nothing.

Re: Missold

Robbo599 — Tue, 01 Aug 2023 12:48:30 GMT

Why was I sold a new contract if there was no need? They omitted to tell me my phone would be fixed or replaced. They just wanted to keep me in the dark and sell a new contract. This is misselling which ever way you look at it.!