topic Re: Account in Contracts & Billing

Account

TMV1 — Mon, 31 Jul 2023 12:20:59 GMT

Can anyone tell me how I can connect my broadband account and my mobile account together so I can view it all in one place?

Re: Account

XRaySpeX — Mon, 31 Jul 2023 13:04:43 GMT

Have you yet set either up in your MyEE?

Re: Account

TMV1 — Tue, 01 Aug 2023 09:07:59 GMT

I have my mobile set up in My EE spoke to the customer service already and they told me I can do this online for the life of me I can’t find where to do it on my ee online.

Re: Account

Leanne_T — Tue, 01 Aug 2023 10:54:00 GMT

Hi @TMV1

Do you have a pay monthly mobile account and home broadband?

Leanne.

Re: Account

TMV1 — Tue, 01 Aug 2023 11:20:30 GMT

Yes

Re: Account

Leanne_T — Tue, 01 Aug 2023 11:41:38 GMT

Thanks @TMV1

Can you try logging in to your My EE online, select Menu then add home broadband, you’ll need your landline number or broadband account number, does this work for you?

Leanne.

Re: Account

Y0sh1D01 — Wed, 02 Aug 2023 09:31:51 GMT

Hi Leanne,

I'm also having the same issue and would like to know how to resolve it. When you say select "Menu", where is that? On the homescreen, the options I have are:

Home, Shop, Help, Billings & Payments, Plans & Subscriptions, Orders, Search, Basket, and Profile. None of these things are "Menu"

Thanks

Re: Account

Leanne_T — Wed, 02 Aug 2023 09:40:33 GMT

Hi @Y0sh1D01

If you don't have an option to add another account to your My EE account online, please call us on 150 and the team will help you further 🙂

Leanne.

Re: Account

XRaySpeX — Wed, 02 Aug 2023 11:08:39 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE BB .