topic Re: Bill issue in Contracts & Billing

Bill issue

Hakim4 — Mon, 31 Jul 2023 05:54:42 GMT

Hi my bill should be 13.50 but you keep charging me 15 pound . I have spoken to you a few times and you keep telling me it was rectified but it is not . Can someone look into this please again.

Thanks

Re: Bill issue

Leanne_T — Mon, 31 Jul 2023 07:28:41 GMT

Hi @Hakim4

Thanks for coming here.

What does the £15 charge show as on your bill?

Do you have any chargeable add-ons showing in your My EE app?

Speak soon 🙂

Leanne.

Re: Bill issue

Kirigaya_Kazuto — Mon, 31 Jul 2023 07:43:02 GMT

Don't forget about VAT too. You may be looking at the price before 20% VAT

Re: Bill issue

Hakim4 — Mon, 31 Jul 2023 11:24:21 GMT

Hi Leanne,

My contract is 13.50 including VAT. I have no add on . This should have been rectified but it hasn't .

Thanks

Re: Bill issue

Leanne_T — Mon, 31 Jul 2023 11:34:49 GMT

Thanks @Hakim4

Please call us again on 150, the team will have access to your account and be happy to get this looked into in more detail for you.

Leanne.