topic Re: Overcharged since Inflation price increase? in Contracts & Billing

Overcharged since Inflation price increase?

footix21 — Sun, 30 Jul 2023 20:08:19 GMT

MyEE says my contract is now £46.91 inc vat per month (X2), this was up from £41 original contract price. This is exactly 14.4% more, so seems to be correct.

Except, my bill has risen to £51.25, which actually an increase of 25% exactly.

There are no extra charges at all.

Anybody else had this problem. This is a breach of contract isn't it, can I cancel my contracts without charge? One is ending anyway, the other has 7 months to run.

Re: Overcharged since Inflation price increase?

footix21 — Sun, 30 Jul 2023 20:29:04 GMT

I've figured it out. It was £44.91 prior to that from the 2022 price increase. Doesn't change the fact it only looks like I should be paying £46.91 according to MyEE though 🤷🏼‍♂️

Wonder if I can get them to honour that 🤣

Anyway I'll probably be off to Vodafone next time. EE contracts just waaay to expensive to renew with them again

Re: Overcharged since Inflation price increase?

XRaySpeX — Sun, 30 Jul 2023 22:54:51 GMT

You've had 2 contractual annual price increases since March 2022. In 2022 it was about 9% & in 2023 it is 14.4%. The cumulative effect of both is an increase of about 24.7% which more or less fits with what you see.

Re: Overcharged since Inflation price increase?

footix21 — Mon, 31 Jul 2023 08:42:19 GMT

Yeah I get that now. God knows why MyEe doesn't reflect it properly though

Re: Overcharged since Inflation price increase?

Leanne_T — Mon, 31 Jul 2023 09:00:50 GMT

Hi @footix21

If your My EE is showing the details of plan incorrectly, please contact us on 150 and the team will get this looked into for you.

Leanne 🙂