topic Re: what kind of app is this why i can't find my statements data balance last bills in Contracts & Billing

what kind of app is this why i can't find my statements data balance last bills

Mironazoestos — Sat, 29 Jul 2023 18:44:42 GMT

Re: what kind of app is this why i can't find my statements data balance last bills

Northerner — Sat, 29 Jul 2023 18:53:48 GMT

Hi @Mironazoestos

Can you confirm what you're looking for becase EE app shows data used and remaining.

Thanks

Re: what kind of app is this why i can't find my statements data balance last bills

XRaySpeX — Sat, 29 Jul 2023 22:00:31 GMT

Test BILL to 150.

Text AL to 150.

Re: what kind of app is this why i can't find my statements data balance last bills

Jonno146 — Sat, 02 Dec 2023 19:34:45 GMT

I know it's absolutely appalling. All they want to do is sell you more stuff, and stuff you've just bought from them anyway. They don't care about customers and providing customer services (like online statements), they only want to extract more money from you.

Re: what kind of app is this why i can't find my statements data balance last bills

Leanne_T — Sun, 03 Dec 2023 08:12:51 GMT

Hi @Jonno146

I am sorry to hear this and would love to see if we can help you on the community.

Could you let me know what problem you are having with your EE account?

Leanne 🙂

Re: what kind of app is this why i can't find my statements data balance last bills

Jonno146 — Sun, 03 Dec 2023 08:51:41 GMT

Hi
I'm looking on the EE website and the EE app to see how I can get an online
bill. Should be simple. I've logged in to my account and looking for the
'Manage' option which apparently is where its possible to do this. If there
is a "Manage' option its extremely well hidden. And that's what's so
irriating. I'm already a customer - so I dont want pages of offers and
links for more products & services I've already got.
If you can let me know where I can access monthly bills either from the app
(Andriod) or website I'd be very grateful. Thanks

Re: what kind of app is this why i can't find my statements data balance last bills

Leanne_T — Sun, 03 Dec 2023 09:16:49 GMT

Hi @Jonno146

Have you tried selecting link a product and linking your number to the EE account?

When the account is fully set up 'Manage' should show on the home screen for you.

Leanne.

Re: what kind of app is this why i can't find my statements data balance last bills

Jonno146 — Sun, 03 Dec 2023 11:27:25 GMT

Hi Leanne
No I hadn't, but it does look like that's what's needed. So why don't they
just say that!
Really grateful for your advice, but why should the (very helpful)
community be doing their job for them?!
Not succeeded in linking products yet - inevitably the system is down. But
I shall persevere
Thanks in advance for the top tip
Jonno

Re: what kind of app is this why i can't find my statements data balance last bills

Leanne_T — Sun, 03 Dec 2023 12:43:42 GMT

Thanks for coming back and letting me know and for the feedback @Jonno146

Leanne 🙂

Re: what kind of app is this why i can't find my statements data balance last bills

Deerjo — Sat, 02 Mar 2024 14:43:33 GMT

Have the same problem .round and round .

Shouldn't be so difficult. I have logged in 4 times.

🫠

Re: what kind of app is this why i can't find my statements data balance last bills

Deerjo — Sat, 02 Mar 2024 14:52:35 GMT

Hi Leanne

I been with EE for a few years and 1st time I hsvd read about link a product.

Are EE Community Support employed by EE . IF NOT are they rewared for the valuable help and precious time!!

Re: what kind of app is this why i can't find my statements data balance last bills

James_B — Sat, 02 Mar 2024 15:44:04 GMT

Hi @Deerjo,

Yes, the EE Community Support Team are EE employees, but you'll see lots of posts from other customers who kindly share their knowledge with the community.

Have a great weekend. 🙂

James

Re: what kind of app is this why i can't find my statements data balance last bills

Pablita — Mon, 22 Jul 2024 13:59:42 GMT

I also can not find my statements when I log in.

Re: what kind of app is this why i can't find my statements data balance last bills

Katie_B — Mon, 22 Jul 2024 14:43:57 GMT

Hi @Pablita.

Welcome to the community.

Is this your first time accessing your online account?

Katie