topic Re: Anytime Upgrade Non-Trade in Charge in Contracts & Billing

Anytime Upgrade Non-Trade in Charge

jubz121 — Fri, 28 Jul 2023 14:53:50 GMT

I was looking to upgrade from the S22 Ultra 512GB to the new Fold 5.

I was quoted £680 for early upgrade.

I want to know if anyone knows how much it would be if I was to do a anytime upgrade trade in and not return the S22 Ultra. Would the charge be better than the early upgrade fee. Customer service can't seem to tell me the fee.

Re: Anytime Upgrade Non-Trade in Charge

Katie_B — Fri, 28 Jul 2023 16:20:36 GMT

Hello @jubz121.

I believe if you do not wish to trade in your device then the early upgrade fee provided will be what would stand.

All information of Anytime Upgrades and fee's can be found HERE.

Katie

Re: Anytime Upgrade Non-Trade in Charge

jubz121 — Fri, 28 Jul 2023 16:27:03 GMT

The terms and conditions and the webpage are not very clear when trying to find out charges for handsets which are faulty or if not returned.

Re: Anytime Upgrade Non-Trade in Charge

Katie_B — Fri, 28 Jul 2023 16:28:51 GMT

Hello @jubz121.

Our upgrades team will be able to provide this information for you.

Katie