topic Re: Need to end my monthly subscription from abroad in Contracts & Billing

Need to end my monthly subscription from abroad

Sue177 — Fri, 28 Jul 2023 12:19:10 GMT

I was on hols in UK visiting family for 6 weeks & got an EE sim card. Was cheaper to do a monthly subscription than pay as you go. Im now go back in NZ & need to cancel the subscription before the next bill. I cant call/text the 150 number. What do I do?

Re: Need to end my monthly subscription from abroad

EssexBoyEE — Fri, 28 Jul 2023 12:44:19 GMT

Call EE on +44 800 956 6000, this is a Free Phone Number in the UK, which wont be Free from NZ, so either bite the bullet and pay International Calls Rates from NZ, but Im guessing there are ways around that if you use an Cheap Internationally Calling Card or VOIP Provider.

Re: Need to end my monthly subscription from abroad

XRaySpeX — Fri, 28 Jul 2023 13:00:37 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Need to end my monthly subscription from abroad

Chris_B — Fri, 28 Jul 2023 13:01:55 GMT

@Sue177 When you say a monthly subscription do you mean a 30 day rolling contract? Because if you do these are a 12 month minimum term.

If you mean a 30 day pack that’s still PAYG but you get an allowance that lasts 30 days and you just need to cancel your payment method so it doesn’t auto renew the pack

Re: Need to end my monthly subscription from abroad

XRaySpeX — Fri, 28 Jul 2023 13:38:26 GMT

@Chris_B wrote:

When you say a monthly subscription do you mean a 30 day rolling contract? Because if you do these are a 12 month minimum term.

Not only, but there is also a 1 month min. term.