topic Text asking to make extra payment? in Contracts & Billing

Text asking to make extra payment?

CatPer — Fri, 28 Jul 2023 07:46:33 GMT

Hi I’ve received a text this morning saying my usage has been higher than normal and requesting I make an additional payment? When I’ve checked my EE account my phone and my parents phones show no additional usage or charges? Is the text a scam??

Re: Text asking to make extra payment?

Northerner — Fri, 28 Jul 2023 07:52:18 GMT

Hi @CatPer

Yes it sounds like a scam. EE wouldn't request any payment like this it would be billed monthly.

https://ee.co.uk/help/help-new/safety-and-security/online-security-best-practice/avoid-and-prevent-scams

Thanks

Re: Text asking to make extra payment?

Dan0879 — Wed, 09 Jul 2025 17:37:12 GMT

Yes.

Re: Text asking to make extra payment?

bristolian — Wed, 09 Jul 2025 19:04:11 GMT

@Dan0879 wrote:
Yes.

I know you've posted this across several other threads, but I wouldn't be so sure.

Bank details would normally be requested by means of a phishing "click here to update your details" message. These messages specifically ask you to call CS on 150 who already have your bank details.

There may be a system error, but this doesn't have any of the usual hallmarks of a scam.