topic Re: Bill and payments/ making calls in Contracts & Billing

Bill and payments/ making calls

Junior96 — Wed, 26 Jul 2023 11:55:55 GMT

My contracted ended since 24th of june ive still been billed the same amount for july,

in addition i called yesterday to rectify that issue nowni cant make any calls to anyone

Re: Bill and payments/ making calls

Leanne_T — Wed, 26 Jul 2023 13:45:44 GMT

Hi @Junior96

Thanks for coming here.

Did you request to change the plan when you called or cancel the contract?

Can you send texts and use data?

Leanne 🙂

Re: Bill and payments/ making calls

Junior96 — Wed, 26 Jul 2023 13:53:47 GMT

So my contract had finish, so I requested a sim only contract same number, im getting data still from the same number

Sent from my iPhone

Re: Bill and payments/ making calls

Leanne_T — Wed, 26 Jul 2023 14:08:52 GMT

Thanks @Junior96

If you log into your My EE app, does the plan show as data only?

Leanne.

Re: Bill and payments/ making calls

Junior96 — Wed, 26 Jul 2023 14:22:47 GMT

No it doesnt,

Sent from my iPhone

Re: Bill and payments/ making calls

Leanne_T — Wed, 26 Jul 2023 14:38:29 GMT

Thanks @Junior96

What happens when you try and make a call?

Can you send texts?

Leanne.

Re: Bill and payments/ making calls

XRaySpeX — Wed, 26 Jul 2023 21:18:06 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.