topic Re: Debit card enquiry in Contracts & Billing

Debit card enquiry

dianneallsopp — Sat, 08 Apr 2023 14:00:31 GMT

Hi I have a monthly payment plan which comes out of bank every month I'm not sure if the payment comes off my debit card or not if so how do I update my card details as I've just received a new card thank you

Re: Debit card enquiry

XRaySpeX — Sat, 08 Apr 2023 14:06:37 GMT

If they are coming out of you bank then you have a Direct Debit on your bank a/c with a sort code & a/c no. Having a new debit card based on the same bank a/c does not change its sort code & a/c no. Only the long card no. has changed but this does not affect the DD. You need do nowt!

Re: Debit card enquiry

dianneallsopp — Sat, 08 Apr 2023 14:11:12 GMT

Thank you so much for your help & quick reply much appreciated

Re: Debit card enquiry

XRaySpeX — Sat, 08 Apr 2023 14:14:09 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted

Re: Debit card enquiry

xko292083124 — Wed, 26 Jul 2023 18:35:31 GMT

Change bank card

Re: Debit card enquiry

Leanne_T — Thu, 27 Jul 2023 06:54:09 GMT

Hi @xko292083124

Thanks for posting.

You can change your bank card details in your My EE account online, or call us on 150 and the team will be happy to help 🙂

Leanne.