topic Re: Random money taken from my account in Contracts & Billing

Random money taken from my account

Potatoeheadman — Tue, 25 Jul 2023 19:08:04 GMT

Why do ee take random small amounts out of my pay as you go credit

Re: Random money taken from my account

XRaySpeX — Tue, 25 Jul 2023 19:11:19 GMT

@Potatoeheadman : Give examples of these random amounts.

Are you calling overseas from UK?

Are you sending MMS?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Random money taken from my account

Potatoeheadman — Tue, 25 Jul 2023 19:14:21 GMT

No calling from overseas, small random amounts 0.58p, 1.35p ect. Not calling from overseas, not sound anything but using my mobile in the UK.

Re: Random money taken from my account

XRaySpeX — Tue, 25 Jul 2023 19:23:21 GMT

No, I was asking if you were calling TO overseas?

Re: Random money taken from my account

Chris_B — Tue, 25 Jul 2023 21:26:51 GMT

@Potatoeheadman They are probably out of allowance charges that are not covered by your pack allowance. You pack allowance is only for calls/text/data. Premium rate numbers are not covered by your call allowance and are chargeable. MMS are not covered by your text allowance so are chargeable. Sending emojis can be sent as a MMS, Sending group texts over 3-4 people can go as MMS.

Re: Random money taken from my account

Potatoeheadman — Wed, 26 Jul 2023 03:41:47 GMT

Well that’s sorted that then, Thank you

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