https://community.ee.co.uk/t5/Contracts-Billing/Refund/m-p/1277003#M75051 <P>Hi there so my internet isn’t working !&nbsp;<BR />and you too money from me now I am on -25£ on my bank card&nbsp;</P><P>I have 2 small kids 1 year old and new born and you have made my debit card on a -&nbsp;</P><P>how can you take money from me when the service is not working ??!!</P> Sun, 23 Jul 2023 23:39:50 GMT Silviu1999 2023-07-23T23:39:50Z https://community.ee.co.uk/t5/Contracts-Billing/Refund/m-p/1277003#M75051 <P>Hi there so my internet isn’t working !&nbsp;<BR />and you too money from me now I am on -25£ on my bank card&nbsp;</P><P>I have 2 small kids 1 year old and new born and you have made my debit card on a -&nbsp;</P><P>how can you take money from me when the service is not working ??!!</P> Sun, 23 Jul 2023 23:39:50 GMT https://community.ee.co.uk/t5/Contracts-Billing/Refund/m-p/1277003#M75051 Silviu1999 2023-07-23T23:39:50Z https://community.ee.co.uk/t5/Contracts-Billing/Refund/m-p/1277051#M75055 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3849364">@Silviu1999</a>&nbsp;<BR /><BR />Have you actually contacted EE support if you are having issues?</P><P>EE will not stop your monthly recurring payments even if you are experiencing issues. You should report any problems to&nbsp;<A href="https://ee.co.uk/help/help-new/get-in-touch" target="_blank" rel="noopener">customer service</A><SPAN>, otherwise how will they know you are having problems?</SPAN></P><P><SPAN>If it is a network issue and not your fault, you could request a credit on your next bill as a goodwill gesture.</SPAN></P><P>Thanks,<BR /><SPAN>Alex</SPAN></P> Mon, 24 Jul 2023 06:20:53 GMT https://community.ee.co.uk/t5/Contracts-Billing/Refund/m-p/1277051#M75055 Alex_M 2023-07-24T06:20:53Z