topic Re: Money left on last account in Contracts & Billing

Money left on last account

DHW201 — Fri, 21 Jul 2023 13:49:14 GMT

I left EE for just a few days in order to switch over a new provider. However, that provider not beeing able to offer what I was after, I therefore decided to re-join EE. However, EE briefly cancelled my account so that I had to re-register as if it was my first account with them. Unfortunately, £15 + were still sitting on my original EE account. Now that I have a new account with EE, can I please have my credit reimbursed, either by transfer back to me or transferred onto my existing new account? Many thanks for your help

Re: Money left on last account

XRaySpeX — Fri, 21 Jul 2023 14:53:42 GMT

Are you on contract or PAYG?

If on contract any credit from a cancelled a/c should be refunded to you within 7-10 working days. PAYG credit is not refundable or transferable.

Re: Money left on last account

DHW201 — Fri, 21 Jul 2023 18:18:06 GMT

After speaking to EE in person, they actually decided to reimburse me. Very grateful

Re: Money left on last account

XRaySpeX — Fri, 21 Jul 2023 18:22:01 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.