topic Re: Double Billing in Contracts & Billing

Double Billing

Mixedwealth — Fri, 21 Jul 2023 03:09:47 GMT

I was billed twice on my pay monthly phone. I was told that the billing was supposed to be £56 per month but I was billed £56 plus £45 , making a total of £107 . Please can someone help rectify this.

Re: Double Billing

XRaySpeX — Fri, 21 Jul 2023 03:35:48 GMT

@Mixedwealth : Is this your 1st bill? If so, how long between receiving your phone & your bill? The £45 was probably for the days (25?) of that period.

Re: Double Billing

Mixedwealth — Fri, 21 Jul 2023 03:52:50 GMT

Yes this is my first bill. I already paid an upfront bill of £120. Then I was told subsequent bill will be £56 but I was billed £56 and £45 together.

Re: Double Billing

XRaySpeX — Fri, 21 Jul 2023 05:42:38 GMT

The upfront payment is part of the price of the device & is separate from the ongoing monthly charges.

Re: Double Billing

Leanne_T — Fri, 21 Jul 2023 07:12:51 GMT

Hi @Mixedwealth

Thanks for coming here.

Did you make the payment for the device when you placed the order?

Does the bill show two plan charges for the month?

Leanne.