topic Re: Spend cap in Contracts & Billing

Spend cap

Teedeeaitch — Wed, 29 Mar 2023 14:13:39 GMT

I've just had a text telling me that as I have a Spend Cap I've been barred from some chargeable services. The cap was news to me - I've checked my account and it's showing a zero cap. Any idea what may be happening please?

Re: Spend cap

Christopher_G — Wed, 29 Mar 2023 16:43:49 GMT

Hi @Teedeeaitch

Welcome to the community.

A zero cap means that you cannot use certain chargeable services.

Text SPEND CAP to 150 for your options.

If you change your spend cap, the spend cap amount with change from your next bill date. If you pause your spend cap, the spend cap will be removed and will resume on your next bill date. If you remove it, it will be removed straight away until you request to re-add it.

Chris

Re: Spend cap

lauranewman1 — Thu, 06 Apr 2023 14:45:45 GMT

Hello Support Team

I have also had a text message about my Spend Cap that makes no sense to me either.

I haven't registered for a spend cap. But according to the text message I have only 80% left of it!

Please can you explain to us all why we are getting text messages at this time, and more importantly what IS a spend cap. You say it means we cannot use certain chargeable services. What are these? And what have I used 80% of that I am not aware of?

Thanks for your help

Re: Spend cap

Katie_B — Thu, 06 Apr 2023 15:11:16 GMT

Hello @lauranewman1.

A spend cap is an option you can choose to limit how much you spend on top of your monthly plan.

You can remove or adjust your spend caps within your My EE account.

Katie 🙂

Re: Spend cap

XRaySpeX — Thu, 06 Apr 2023 20:12:03 GMT

@lauranewman1 : For exceptions & inclusions see How do I set up and manage Spend Cap?

Re: Spend cap

Geneva — Fri, 07 Apr 2023 10:40:34 GMT

I had the same questions and found the answer by searching "spend cap". I don't recall being offered it. Once I reached the spend cap I can't call certain numbers, like 0800, etc..

Re: Spend cap

XRaySpeX — Fri, 07 Apr 2023 13:55:51 GMT

@Geneva : You've misread whatever you read. You may always call 0800 nos. They are free & unrestricted on all tariffs.

Re: Spend cap

fredbloggs49 — Wed, 26 Apr 2023 07:07:59 GMT

Why has this spend cap been imposed on my account without previously informing me. I have never agreed to a spend cap. What is going on?

Re: Spend cap

Katie_B — Wed, 26 Apr 2023 07:13:53 GMT

Hello @fredbloggs49.

A spend cap can be added, adjusted and removed from your My EE account.

If you wish to know when this was applied, please give us a call on 150.

Katie

Re: Spend cap

GreenawayLane — Sat, 13 May 2023 09:30:02 GMT

Just tried to change the spend cap online and changed fron No Spend cap to 0.00. However, when you click the Change Cap button is isn't working. Bottom line is you can have as many options as you like but if the system is rubbish then you don't get anywhere.

Re: Spend cap

Christopher_G — Sat, 13 May 2023 11:47:24 GMT

Hi @GreenawayLane

Could you try using a different device or browser please? You can also change the spend cap by texting SPEND CAP to 150 and following the instructions.

How do I set up and manage Spend Cap? | Help | EE

Chris

Re: Spend cap

Florentin2489 — Fri, 14 Jul 2023 12:14:52 GMT

Hi from EE. As you have a Spend Cap we've now barred some chargeable services, including using your phone abroad, MMS, and premium rate services. To increase it, you can log into My EE or reply SPEND CAP. Thanks.

Hi,I receive this e-mail,I try to give the massage back but I can't,can you help me with this please...because Ee charge me more money than normal!thanks

Re: Spend cap

Christopher_G — Fri, 14 Jul 2023 12:50:45 GMT

What happens when you text SPEND CAP to 150, @Florentin2489?

Have you tried changing your spend cap in your My EE account?
Chris

Re: Spend cap

Florentin2489 — Fri, 14 Jul 2023 12:53:40 GMT

I'm în holliday now,and the massage doesnt sent...

Re: Spend cap

Florentin2489 — Fri, 14 Jul 2023 12:57:56 GMT

Hello...I'm abroad and cannot make outgoing calls I need to increase my spend cap...I'm în holliday în România and Ee charge me more money at last bil!

Re: Spend cap

Christopher_G — Fri, 14 Jul 2023 13:05:16 GMT

Are you outside of the UK, @Florentin2489?

Are you able to change it in your My EE account?

Chris

Re: Spend cap

Florentin2489 — Fri, 14 Jul 2023 13:09:27 GMT

Im outside...in România...if you can help me to do this,will be great!

Re: Spend cap

Christopher_G — Fri, 14 Jul 2023 13:11:59 GMT

Are you able to change it in your My EE account, @Florentin2489?

Chris

Re: Spend cap

Florentin2489 — Fri, 14 Jul 2023 13:47:33 GMT

How i can do this?

Re: Spend cap

Christopher_G — Fri, 14 Jul 2023 13:50:08 GMT

It will ask you a few questions and let you change your spend cap, which will hopefully allow you to use your phone again.

Chris