topic Re: Leaving EE and cancelling my contract in Contracts & Billing

Leaving EE and cancelling my contract

Sue244 — Thu, 30 Mar 2023 12:20:51 GMT

How can I cancel my account please

Re: Leaving EE and cancelling my contract

Chris_B — Thu, 30 Mar 2023 12:51:19 GMT

@Sue244 You need to give 30 day’s notice of termination. You do this by calling customer services. If you intend of keeping your phone number you can just text PAC' to 65075 you then give that code to the new network and this will terminate your EE account/contract. If you are still within your minimum term you’ll have to pay the contract term with a 4% discount.

Re: Leaving EE and cancelling my contract

baser999 — Tue, 11 Jul 2023 16:47:53 GMT

I’d been with EE for many many years and out of contract since 2018 and finally got around to transferring my mobile to Sky months ago; I requested PAC, all sorted. For whatever reason I never transferred my linked iPad account at the same time so went through to EE today, assuming that since the iPad had its own number I’d need a PAC number, told that wouldn’t be necessary but I still have to give 30 days notice !! Don’t recall giving similar notice on the mobile.
Sounds like EE just squeezing another £8 out of me for the final month 😡

Re: Leaving EE and cancelling my contract

Leanne_T — Tue, 11 Jul 2023 17:11:01 GMT

Hi @baser999

Thanks for coming back here.

You would need to provide 30 days notice to cancel the contract, you can find full details in our How do I cancel my contract with EE? Help page.

Leanne 🙂

Re: Leaving EE and cancelling my contract

XRaySpeX — Tue, 11 Jul 2023 21:48:02 GMT

@baser999 : When you port your mobile no. using a PAC when you are beyond the min. term no notice is needed & your contract is auto cancelled when you port.

Re: Leaving EE and cancelling my contract

Hatto100 — Wed, 27 Sep 2023 07:21:24 GMT

How to cancel my ee

Re: Leaving EE and cancelling my contract

Christopher_G — Wed, 27 Sep 2023 07:23:57 GMT

Hi @Hatto100

Welcome to the community.

I'm sorry to hear that you're thinking of leaving, it could be worth speaking to our Mobile Care team about this.

Here is the information you're looking for, though: How Do I Cancel My Contract with EE?

Chris