https://community.ee.co.uk/t5/Contracts-Billing/Sim-only/m-p/1273306#M74594 <P>Hi my auntie has got a sim only but we need to cancel it because she has gone in a care home and she has got dementia&nbsp; how do we go about it . I do have power of attorney&nbsp;&nbsp;</P> Tue, 11 Jul 2023 10:19:38 GMT Lilyb1940 2023-07-11T10:19:38Z https://community.ee.co.uk/t5/Contracts-Billing/Sim-only/m-p/1273306#M74594 <P>Hi my auntie has got a sim only but we need to cancel it because she has gone in a care home and she has got dementia&nbsp; how do we go about it . I do have power of attorney&nbsp;&nbsp;</P> Tue, 11 Jul 2023 10:19:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/Sim-only/m-p/1273306#M74594 Lilyb1940 2023-07-11T10:19:38Z https://community.ee.co.uk/t5/Contracts-Billing/Sim-only/m-p/1273318#M74596 <P>See&nbsp;<A href="https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-account-in-the-case-of-a-life-event" data-di-id="di-id-12e7a05f-27931c3c" data-focus-type="mouse" target="_blank">How do I change my account in the case of a life event?</A>&nbsp;:</P> <BLOCKQUOTE> <DIV class="column_par in-article-module-container-parsys parsys"> <DIV class="in-article-module-section parbase section"> <DIV class="in-article-module__title-cont"> <H2 id="article-title-6" class="in-article-module__title--desktop">Ill health</H2> <DIV class="in-article-module__title--line"><SPAN>If you’re diagnosed with an illness or disability you believe will impact your ability to use or pay for your service in any way, please contact us and let us know.</SPAN></DIV> </DIV> <DIV class="in-article-module__section"> <DIV class="in-article-module-section-parsys parsys"> <DIV class="richtext section"> <DIV class=" &nbsp; "> <DIV class="theme-standard theme- "> <DIV class="richtext-content "> <P>We’ll need a written copy of your diagnosis on letter-headed paper, from either a doctor, NHS professional, solicitor or your local Citizens Advice Bureau.</P> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title"><SPAN>Email us</SPAN></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Scan and email the relevant document and a covering letter to:</P> <P><A href="mailto:account.specialists@ee.co.uk" data-di-id="di-id-77f52efa-6b1a3804" target="_blank">account.specialists@ee.co.uk</A></P> <P>Please make the email subject<SPAN>&nbsp;</SPAN><STRONG>‘Care Helpdesk’</STRONG></P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="in-article-module parbase section"> <DIV class="in-article-module in-article-module-con in-article-module-grey in-article-module-top-padding"> <DIV class="in-article-module__main"> <DIV class="in-article-module__content"> <DIV class="in-article-module__tip"> <DIV class="in-article-module__title in-article-module__tip-icon-title"><SPAN>Mail us</SPAN></DIV> <DIV class="in-article-module__tip-icon-text"> <P>Please send the relevant document and a covering letter to:</P> <P>Care Helpdesk<BR />6 Camberwell Way<BR />Doxford Technology Park<BR />Doxford<BR />Sunderland<BR />SR3 3XN</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="EE"> <SECTION class="container container--fullwidth-xs margin-top-4"> <DIV class="row"> <DIV class="col-xs-12"> <DIV class="m69-feedback"> <DIV class="theme--teal m69-feedback__section m69-feedback__main"> <DIV class="m69-feedback__main-copy" role="alert">How useful was this page?</DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> <BR /><HR /></BLOCKQUOTE> Tue, 11 Jul 2023 11:18:43 GMT https://community.ee.co.uk/t5/Contracts-Billing/Sim-only/m-p/1273318#M74596 XRaySpeX 2023-07-11T11:18:43Z