topic Re: Changing a SIM only plan in Contracts & Billing

Changing a SIM only plan

SJA71 — Mon, 10 Jul 2023 10:23:05 GMT

My EE plan ended 2 years ago, which has just continued and rolled over ever since, and I have just carried on. BUT I have just noticed that I only have 1GB (and he ace because I am without wifi this week, I have run out of data..), whereas for the same money I could/should have circa 25GB!!! My account doesn’t seem to give me the option to ‘change’ the plan - I can seemingly only ‘Upgrade’ to a new phone (which I don’t need/want), or add another SIM plan with these far better terms to the one I already have (I don’t want to be paying for 2 SIM plans!!) Am I being daft??

Re: Changing a SIM only plan

XRaySpeX — Mon, 10 Jul 2023 10:45:12 GMT

You should be able to Upgrade to SIM-Only.

Re: Changing a SIM only plan

Chris_B — Mon, 10 Jul 2023 12:32:29 GMT

@SJA71 When you click upgrade you then need to select sim only it should be at the top of the page.

Re: Changing a SIM only plan

SJA71 — Mon, 10 Jul 2023 15:08:05 GMT

Thanks both, and am now using the >Upgrade > SIM only route on the EE site. Confirms that my plan ended 2 years ago - but under the ‘based on your usage, these are the SIM-only plans we recommend…’ response - nothing is listed !! Nonsense …??

Re: Changing a SIM only plan

Leanne_T — Mon, 10 Jul 2023 16:05:24 GMT

Hi @SJA71

If no plans are showing, please call us on 150 and the team will be happy to go through your options with you.

Leanne 🙂