topic Extra pay in Contracts & Billing

Extra pay

Gabrinotar — Thu, 06 Jul 2023 13:16:25 GMT

good morning, I apologize for the inconvenience, I would like to know if someone has an upgrade and I have paid the remainder of the contract and now I have received the bill and they ask me to pay the same amount

Re: Extra pay

Chris_B — Thu, 06 Jul 2023 15:12:03 GMT

@Gabrinotar As this is an account issue you’ll need to call customer services.

Re: Extra pay

Gabrinotar — Thu, 06 Jul 2023 15:17:38 GMT

Unfortunately or contacted and they say there is no payment. But I did it through the link that my sent to Chiat the operator when they update the plan is we are talking about 432.37

Re: Extra pay

James_B — Thu, 06 Jul 2023 16:22:40 GMT

Hi @Gabrinotar,

Welcome to the EE Community. 🙂

Does the payment show as completed on your online bank statement or pending?

James