topic Re: EE Upgrades: All you need to know in Contracts & Billing

EE Upgrades: All you need to know

Leanne_T — Fri, 07 Jun 2024 17:10:53 GMT

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.

How to check if you can upgrade?

Text UP to 150. You'll then get a text message back informing you whether you're eligible and explaining what to do next.

Call 150 from an EE phone and select upgrades.

You can upgrade to a new device and plan if you've got fewer than 30 days to go until your contract renewal date. Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.

If you are on an eligible Upgrade Anytime plan, you can upgrade from day 15 of your new plan and up to 30 days before it ends. Please see the How Can I Upgrade Anytime? Help page for full terms and conditions.

If you have taken out a device credit agreement with us, you can upgrade your phone whenever you like from day 15 of a new plan, you just need to pay off the remaining balance of the device.

However, if your account has an outstanding balance then you will not be eligible for an upgrade until the outstanding amount is settled. If you want to make a payment, please see our How do I pay my phone bill?, Help page.

Can I upgrade early?

Yes, you can upgrade early if you meet the following criteria:

On an eligible pay monthly plan with EE
Six months or more into your contract with more than 30 days until your current plan ends.

Your early upgrade fee will depend on how long you’ve got left to run on your plan.

Can I upgrade from a SIM only plan to a pay monthly phone plan?

Yes, you can move to a pay monthly phone plan if you meet the following criteria:

If you have a SIM Only plan and want a new phone and are a new EE customer, you can upgrade once you’ve been on a SIM only plan for six months.
If you’ve been on your plan for six months or more, you can upgrade from a SIM Only plan onto a phone plan at any time.

If you have a 12-month SIM only plan, you can upgrade once you’ve been on your plan for six months. If you are on a 30-day SIM Only plan, you can upgrade at any time.

Can I keep my existing phone?

You can keep your existing phone or trade in . Full details can be found in our How to 'Trade In' your old device with EE, Help page.

However, if you are upgrading with Upgrade Anytime and would like to keep your old phone, you'll have to pay an extra charge depending on how long you've been on your current plan.

Can I cancel the upgrade?

You can decide to cancel your upgrade and return the device by contacting us within 14 days, unless you have traded in your old phone.

The 14-day cancellation period does not apply to upgrades done in one of our retail stores.

Any questions tap reply below.

Re: EE Upgrades: All you need to know

Username5025 — Fri, 07 Oct 2022 23:14:14 GMT

I’m trying to upgrade and use a 30% friends and family code but it doesn’t work. It works if I take a new line though.

Re: EE Upgrades: All you need to know

Leanne_T — Sat, 08 Oct 2022 06:09:51 GMT

Hi @Username5025

Thanks for coming here.

Are you out of contract now?

Is the plan already discounted?

Leanne.

Re: EE Upgrades: All you need to know

Mary121192 — Thu, 03 Nov 2022 08:18:56 GMT

Hi, if i get a 24m sim only plan (upgraded from a pay monthly) when i can i upgrade again to handset pay monthly.

I think i will probably want to get a new phone around spring next year but want to go sim only for a bit firstm staying with ee

Re: EE Upgrades: All you need to know

Christopher_G — Thu, 03 Nov 2022 08:27:55 GMT

Hi @Mary121192

Will it be a brand new SIM only plan, or are you upgrading to SIM only from an existing handset plan?

Chris

Re: EE Upgrades: All you need to know

Mary121192 — Thu, 03 Nov 2022 08:30:04 GMT

I have an existing ee contract atm.

I want to upgrade to a sim only, the one i have seen is 24 months, but i will only want it 6-12 months.

I will then upgrade to a new handset and pay monthly.

All with EE

THANKS

Re: EE Upgrades: All you need to know

Christopher_G — Thu, 03 Nov 2022 09:22:34 GMT

Thanks @Mary121192

As long as it isn't a brand new SIM only (not upgraded) you can upgrade at any point to a phone contract. On a brand new connection, you have to wait six months before upgrading.

Chris

Re: EE Upgrades: All you need to know

Username5025 — Thu, 03 Nov 2022 09:43:59 GMT

Quick question which I’ve asked a few times but yet to get any reply.

why do you have to wait six months?

Re: EE Upgrades: All you need to know

Christopher_G — Thu, 03 Nov 2022 09:48:53 GMT

It's a rule that we have to build up history before changing to a phone contract, @Username5025.

Chris

Re: EE Upgrades: All you need to know

Username5025 — Thu, 03 Nov 2022 10:12:37 GMT

Even though you can take out a new phone contract as a new customer? Odd. Way to go to upset customers EE. Thank you though.

Re: EE Upgrades: All you need to know

NeilT1968 — Thu, 01 Dec 2022 22:41:36 GMT

Hi - my deal has reverted to SIM only and whenever i log in being told i can upgrade now. Trying to do this with a F&F code and it's saying it isnt available.

I can't see the Gift Voucher line, only the Discount Code box. is this right please ? Tried on multiple handsets, on different laptops and on my phone, and get the same every time

Re: EE Upgrades: All you need to know

Megx — Thu, 01 Dec 2022 23:54:11 GMT

Hey. If I change my mind about my early upgrade contract (it is within the 14 days cooling period/paid online) and I want to go to a pay as you go sim instead- will my previous contract still stand, will I have to see out the contract until it’s original end date? or could I switch to pay as you go and return the phone as it is within the 14 days? Thanks

Re: EE Upgrades: All you need to know

XRaySpeX — Fri, 02 Dec 2022 21:50:09 GMT

@Megx : You can cancel your upgrade during the cooling-off period, revert to your original contract & then give 30-days notice to move to PAYG but if you are still within your original term (you said this was an early upgrade) you will be liable for early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: EE Upgrades: All you need to know

XRaySpeX — Sat, 10 Dec 2022 18:10:29 GMT

That's Upgrades but can you still "upsize" your existing plan anytime mid-term à la How can I change my plan or pack? ?

Re: EE Upgrades: All you need to know

XRaySpeX — Wed, 14 Dec 2022 15:56:18 GMT

@Leanne_T : Bump!

Re: EE Upgrades: All you need to know

Christopher_G — Thu, 15 Dec 2022 12:45:55 GMT

Is there something you need us to do, @XRaySpeX ?

Chris

Re: EE Upgrades: All you need to know

XRaySpeX — Thu, 15 Dec 2022 12:49:18 GMT

@Christopher_G : I'm just asking. Did you see my Q that I'm bumping to?

Re: EE Upgrades: All you need to know

Christopher_G — Thu, 15 Dec 2022 13:39:15 GMT

Ah, sorry @XRaySpeX. I misread it as 'you can still' instead of 'can you still'.

Yes, you can change your plan, as long as it's from our current range of plans and the price it higher. You can't move sideways or downwards.

Chris

Re: EE Upgrades: All you need to know

XRaySpeX — Thu, 15 Dec 2022 13:58:49 GMT

Thanks, @Christopher_G .

Re: EE Upgrades: All you need to know

Lkenny10 — Tue, 03 Jan 2023 22:20:22 GMT

I have 2 contracts and 1 run out in October but still paying full price!have tried to contact ee and email but nothing